I just need to vent, and I know you guys would get my anger (since pictures are the heart of what we do.
The first two times I used photopass (Oct '07 & Mar '08), I didn't have any problems. The CDs came within a week of ordering, everything was fantastic. This time, it's been problems all over the place. First, some of my magic pictures didn't have the characters in them. That was corrected, but it was the first time I ever had a problem with them, and I guess it should have signaled that it wouldn't be the last. When I ordered, I never received my order. I emailed them after almost two weeks, and they said it could take up to 14 business days, and they said I had to wait until then (27 days after my order, 28 because the day they said it would arrive on Thanksgiving) until I could email them back. Finally the day after Thanksgiving I emailed them that I still didn't receive the CDs. A few days later, they sent me an email saying "Once the entire order has been successfully created and tested for quality control, we will ship it to you at no additional charge." I was a tad annoyed by the "no additional charge" comment, since it wasn't my fault in the first place, no charge should be obvious.
I got a tracking notice a few days after that (which I never did the first time, so I think it was never sent.) I finally got the CDs on Dec 8 (I ordered on Nov 9.) I have 5 CDs. The first copied to my computer fine, but the next two I tried are both corrupted. I never even heard of the error before (cannot copy image because of "cyclic redundancy check"), and when I looked it up, it said it was caused by problems when burning the CD. Tested for quality control, right. I emailed them to resend the CDs, and got an email form letter back that they will email me in 5 business days.
They finally emailed me, with a stock appology, and went through the same thing about checking for quality control, etc, before sending. I received them today (again, I got a tracking notice.) I put in the first CD that was a problem last time, and guess what. The SAME problem. I went in Sept, and it's almost Christmas, and I still don't have all my pictures.
I'm alternating between being so upset I could cry, and so livid I want to throw my computer against the wall. I need to go through this *again*!? They don't even have anyway to contact a human being. By calling all you get is a voice mail, and with the emails, I've seen throughout this process that all you get is stock answers. It furiates me because I recommend the Photopass CD to so many people.
OK, off to go see if the other CD is any better.
. That totally stinks! I hope it all works out. I know how hard you worked on those photos and to have this happen is just terrible. I would be so heartbroken! I agree with the others and try it on another computer.
