Hello. I am new here and stumbled upon this site while searching google for problems that I am having. I got my promotional certificates on 3/15. Unfortunately, when I go to book the promo certificates, there are absolutely no flights available under the "certificate" heading. I've searched over 100 itineraries and dates and everything is just blank. Is anyone else having this problem. This is starting to become a huge disappointment.
I had no problems what so ever. I got in on the FEb. deal but my statement did not close until March. When I logged on to my SW account I saw the cert numbers there and was easily able to secure a flight thru TAMPA. I found Orlando slightly restrictive - do-able but restrictive - but no problems at all for August flight for 3 people on free tixs. maybe call SW?