I have ordered before from Oh My Crafts and had no problems except when things are on back order they can take a long time to come in. I'm still waiting for a pack of card stock that I ordered in Sept. The other things I had on the same order have all come. I guess I should contact them. I ordered the Disney carts from Memory Miser also. I have ordered before from them and had no problems. Another girl I know gets a lot of her carts from them and swears they always have the lowest prices. And the free shipping is an added bonus if you get both of them.