TigrLvsPooh
Travel Channel's Ultimate Disney Fan
- Joined
- Jul 6, 2001
Let me start by saying that this was a terrible day and I'm really hoping to have better things to report tomorrow. 
We sadly left the Poly this morning, but were very excited to try BCV's for the first time. We took the monorail to MK and then the bus to BC. Just as I had remembered when we stayed at the YC last fall the bus was grouped with Swan, Dolphin, YC, BC, BCV, BW, and BWV. Many people have tried to explain the reasoning behind this but I still think it stinks. But so far everything is running smoothly. We arrive at the BC and when I check us in the CM informs me that they received my fax and have preblocked a room for us and it's READY!
This is great news because we weren't expecting a room that early in the morning. So we anxiously head over to our room, and after going through a gerbil maze of halls and turns we found it. Unfortunately the room was dirty. 
So we head back through the gerbil maze and down to the lobby where I luckily found a manager standing right there. She apologized, went to the back room, and came out with another room for us.... but she went up first to check and make sure it was clean. When she returned to the lobby she gave us our new keys and also a comp dinner at Cape May which we were very grateful for. When we got to our room (a studio by the way) we were so happy to see that our balcony was HUGE!!! I couldn't believe it. DH measured and it was 32 feet long and in the shape of a triangle wrapping around the corner of the building. We joked that this must be the room they give to the problem people to cheer them up, and it sure did! Not only was the balcony huge but we had a view of the entire Epcot center, Future World and the World Showcase.
Our bags had not yet arrived from the Poly, so we decided to go have lunch and then hit Stormalong Bay that afternoon. Sadly our bags didn't come til almost 4:00 pm, after they had told us they were guaranteed by 3:00 pm, so that put a damper on our plans. Also when we got back from lunch our room was very hot. We cranked up the a/c, but it was blowing out warm air, so dh called maintenance. While he did that I took the laundry down to the laundry room to wash our 6 days worth of dirty clothes. When I got down there the vending machine for detergent was empty, so I picked up the house phone and asked if someone could restock the machine or at least bring me a couple of boxes of Tide. I waited, and waited, and waited, nobody came. I called again, and waited, and waited, and waited, still nobody. So I call our room and dh says the we have more bad news... the a/c is broken and they had to call an electrician and they have NO IDEA when he will come. So dh is in the process of calling the manager, again, and I tell him to also add that I'm still waiting for detergent. I waited a little while longer, then called housekeeping for the third time. At this point I'd been sitting in the laundry room for 45-50 minutes with my clothes all loaded up in the machines ready to go, lets just say I wasn't happy.
About 5-10 minutes later dh and the kids walk in and dh says that the manager was able to find someone to fix the a/c (HOORAY!!!!) and that he also gave us some additional comps, which was nice. I was really trying to be happy but I was still waiting for detergent! 
So after an hour in the laundry room someone finally brought me some detergent. But they didn't restock the machine and wouldn't you know that 3 people came in to buy some while I was loading my clothes. They didn't seem to happy... and when I came back to fold the dry clothes they still hadn't refilled the machine.
So, after getting the laundry done, which took pretty much the whole day, and getting our a/c fixed I was really trying to be happy. LOL But things just kept going wrong. First of all, these studios are teeny tiny. You could fit 2 of them into our Poly room we had last week. So it has taken some adjustment to get use to it. I would never stay in a studio again after this. It's just too cramped and small. Also, there is no water pressure. I could barely get my hair washed, and I still don't feel like I got all the soap out. I was really missing the Poly at that point. Especially after I noticed we only had one tiny small trash can for the whole room, and with a one year old in diapers that just isn't going to cut it. So I'm making hourly trips down to the trash room. Love that.
Things have gotten better though. Illuminations was wonderful, and our room is nice and cool now. I just keep saying "4 more nights after tonight". Isn't that sad???
If anyone has any questions about BCV's or anything feel free to ask me.
We sadly left the Poly this morning, but were very excited to try BCV's for the first time. We took the monorail to MK and then the bus to BC. Just as I had remembered when we stayed at the YC last fall the bus was grouped with Swan, Dolphin, YC, BC, BCV, BW, and BWV. Many people have tried to explain the reasoning behind this but I still think it stinks. But so far everything is running smoothly. We arrive at the BC and when I check us in the CM informs me that they received my fax and have preblocked a room for us and it's READY!
This is great news because we weren't expecting a room that early in the morning. So we anxiously head over to our room, and after going through a gerbil maze of halls and turns we found it. Unfortunately the room was dirty. So we head back through the gerbil maze and down to the lobby where I luckily found a manager standing right there. She apologized, went to the back room, and came out with another room for us.... but she went up first to check and make sure it was clean. When she returned to the lobby she gave us our new keys and also a comp dinner at Cape May which we were very grateful for. When we got to our room (a studio by the way) we were so happy to see that our balcony was HUGE!!! I couldn't believe it. DH measured and it was 32 feet long and in the shape of a triangle wrapping around the corner of the building. We joked that this must be the room they give to the problem people to cheer them up, and it sure did! Not only was the balcony huge but we had a view of the entire Epcot center, Future World and the World Showcase. Our bags had not yet arrived from the Poly, so we decided to go have lunch and then hit Stormalong Bay that afternoon. Sadly our bags didn't come til almost 4:00 pm, after they had told us they were guaranteed by 3:00 pm, so that put a damper on our plans. Also when we got back from lunch our room was very hot. We cranked up the a/c, but it was blowing out warm air, so dh called maintenance. While he did that I took the laundry down to the laundry room to wash our 6 days worth of dirty clothes. When I got down there the vending machine for detergent was empty, so I picked up the house phone and asked if someone could restock the machine or at least bring me a couple of boxes of Tide. I waited, and waited, and waited, nobody came. I called again, and waited, and waited, and waited, still nobody. So I call our room and dh says the we have more bad news... the a/c is broken and they had to call an electrician and they have NO IDEA when he will come. So dh is in the process of calling the manager, again, and I tell him to also add that I'm still waiting for detergent. I waited a little while longer, then called housekeeping for the third time. At this point I'd been sitting in the laundry room for 45-50 minutes with my clothes all loaded up in the machines ready to go, lets just say I wasn't happy.
About 5-10 minutes later dh and the kids walk in and dh says that the manager was able to find someone to fix the a/c (HOORAY!!!!) and that he also gave us some additional comps, which was nice. I was really trying to be happy but I was still waiting for detergent! So after an hour in the laundry room someone finally brought me some detergent. But they didn't restock the machine and wouldn't you know that 3 people came in to buy some while I was loading my clothes. They didn't seem to happy... and when I came back to fold the dry clothes they still hadn't refilled the machine.
So, after getting the laundry done, which took pretty much the whole day, and getting our a/c fixed I was really trying to be happy. LOL
But things just kept going wrong. First of all, these studios are teeny tiny. You could fit 2 of them into our Poly room we had last week. So it has taken some adjustment to get use to it. I would never stay in a studio again after this. It's just too cramped and small. Also, there is no water pressure. I could barely get my hair washed, and I still don't feel like I got all the soap out. I was really missing the Poly at that point. Especially after I noticed we only had one tiny small trash can for the whole room, and with a one year old in diapers that just isn't going to cut it. So I'm making hourly trips down to the trash room. Love that. Things have gotten better though. Illuminations was wonderful, and our room is nice and cool now. I just keep saying "4 more nights after tonight". Isn't that sad???
If anyone has any questions about BCV's or anything feel free to ask me.
I like the BC overall the theme and location, prefered to the yc because its a little more laid back, (like poly). We even considered the bcv and studio for august, but am glad I changed it now. Sorry about your circumstance's I suggest you start keeping a detailed record and names and times of people you talk and deal with so that you can write a very interesting letter upon your return, since you are getting no where there. And no I do not feel you are asking for too much! 
Hang in there, Here is some more pixie dust! ********
