Never got the chance to post here after my vacation at BCV but I have to say I was HIGHLY disappointed. I knew there was supposed to be a refurb and I knew I would get an old room, but DVC really dropped the ball on this.
FYI - I'm upset, this is going to be long.
I can't remember the exact room number but we were on the 4th floor all the way down to the end of the hall. Once your got off the elevator, you turned right and we were the 2nd room from the end before the staircase, facing the quiet pool and canal.
When you walk into the BC, you see this beautiful hotel and this amazing carpet and then you get to BCV and the joy fades.
The elevator panel has cracks in the wall, it smells like oil in the lobby. It was just weird. We get out of the elevator on the 4th floor and the rug is stained and FILTHY. I noticed a flower that was dropped on the rug and for the 5 nights I was there, it did not move (vacuum much?). We walk into our room and the carpet is dingy, there are dents and dings in the furniture and a hole in the bathroom door along with a large chunk of drywall missing in the corner by the sitting table. The balcony was filthy. Dirt and dead bugs along with webs were prevalent.
I'm not the cleanest person in the world and maybe I should've started complaining from the get-go but we were on vacation and we had laundry to do (cruise beforehand) and ADR's to get to so calling the front desk should've been my priority but it wasn't. I get that.
The day after check-in, I get up to shower around 5:30 AM and lo and behold, no hot water. I let it run and turned all of the faucets on just in case. Nada. Call the front desk and I wait about 15 minutes for maintenance. He lets the water run for 5 minutes more and voila, hot water. Apparently, when you have a room all the way at the very end of the hall, you have to let the water run for 15-20 minutes in the morning.
Basically, I paid extra points (I own at AKL and originally had a value studio but it was DS's bday and he wanted to swim at SAB) for use of the pool, which BTW, is fabulous.
If not for SAB and the quick walk into IG at EP, this part of my vacation would've been depressing.
What I've learned, if you're not happy when you get there, don't hold it in, complain and complain some more. I'm so disappointed that I spent those points and was so unhappy with the room but I can't blame anyone but myself because I didn't take the time to open my mouth or go down to the front desk.