Lisa F
is a very wise woman
- Joined
- Feb 22, 2000
Vent away. I don't know what the deal is with TAs and if she does it part time or full time but I often don't get to things from over the weekend til toward the end of the day monday, but I do not work on the weekend. If she is working part time that might exacerbate that. I would give her up to 48 hours before I start getting truly ticked.Warning: rant follows!
My travel agent is aggravating me again with a lack of responsiveness. If I sent a note on Sunday asking her about online check in and final payment (which only she can do) shouldn't I have gotten a response by now? At least an acknowledgement of my email? I know I annoy her because I have an opinion about my trip and have asked her more questions than her usual clients (she clearly likes to work with people that will want to do exactly what she plans for them) but she has a responsibility to work with even "difficult" clients like me!
She's a Disney authorized travel agent and I paid her an extra fee for her concierge services. Do I have recourse with Disney? I'm a little afraid of actually doing anything (or posting here lest she reads this somehow and figures out its me) because what if she takes revenge and cancels my trips or fast passes or ADRs (ok, I'm being paranoid). But she is making what should be a happy planning experience a really miserable and stressful one and I feel that Disney somehow needs to know.
Ok venting done!
that said I understand you have already had some snarky 'tude from her if you are getting the "difficult customer" vibe and that is not cool and would shorten my fuse considerably. However I am a big picture girl and I understand your worry that she might retaliate if you complain.... I would probably document everything and report her after the fact. Send her another email to say hey, just checking in on that final payment, I want to make sure it goes through. Also please see my question about online check in. I'm not sure it's the best advice but it would be what I do... suck up and deal and be done with her and let Disney know you were not happy.