I think that part of the problem, Betty X is that you came here, to a Universal discussion board, to air your displeasure. Ok, fine...but the problem with that is, that while people can't fault you for not liking something, you say that you gave it 15 minutes. That makes it a little unbelievable to most of us that you could possibly have gone in there with an open mind, that's all. Universal has some very good street entertainment, and the characters are most always personable and fun. The kids have characters like Rocky and Bullwinkle (and I'm not sure WHAT your problem IS with them...exactly) and rugrats and the Wild Thornberrys...and they have adult characters like Lucy, Laurel and Hardy, Marilyn Monroe and the Marx Brothers...
Their theming is pretty good, with a couple of attractions smooshed in somewhat out of area...
I've never seen the studios dirty, and certainly not at 9am, they just repaved the streets...
And, if you can't tell by my name...I've been a die hard Disney fan, for quite some time, but they aren't all there is. In fact, due to guest service issues there lately, and for other reasons, myself and some friends are sad to say we might not even renew our passes there when they expire. Universal is trying harder, and doing a good job of it, but you have to spend some time there to find out, I guess.
Honestly, I just don't get it. It's like saying you didn't like the meal when all you had was the bread.
Sorry this got ugly, but you should be able to see why it's hard for people to understand...but then, maybe not. You asked where you went wrong, I'd have to say "US refund after 15 minutes" about sums it up.
Karen