Oh no I don't like the sound of this list!
We are planning on asking for
DAS as I have Myasthenia Gravis and if will struggle with the lines - there is a good chance I will need to leave the lines to manage seizures or go to first aid.
When the CM scans my magic band will they see that we have comped extra fast passes as I had problems with my booking (I didn't complain a lovely customer service lady called after it was fixed and offered them to us). I also once complained that I was left without food at a pre-paid event because the manager went to get the allergy binder and never came back then none of the cast members in the area could find him!
Will they scan my band and think I'm a whinger?
I would not worry about it.
It is basically a customer service number and everyone who has stayed at a Disney resort has one. Just having one is no more negative than having a customer service number at any other business.
A customer service number can be a place to keep notes - positive, negative or just information like what time of year they travel, how many are usually in their party, etc. - have you ever wondered how they know how old your children are? It's because you added that information once and it is in your file. So, not a negative.
It can also be used to track things like extras given to guests
- for example, my family did get a 'no strings attached' Fastpass once and I am sure that information is in a file somewhere - along with the reason we got it - a Disney bus we were on was sideswiped by a car.
No one was hurt, but all the sorting out and reporting took almost 2 hours. They collected information from all of us on the bus, including our names and where we were staying. As compensation for that, everyone on the bus was given a 'no strings attached Fastpass.'
Individual CMs scanning your Magicband won't usually need that information or have access to it.
In terms of DAS, each DAS card has a number on it. Having a number allows them to link to a file on their computer so the DAS can be re-issued the next time you come without recollecting all the information. So, again, not necessarily a negative thing.
They seems to be misinformed there is not "Magic List" it is called a "Magic File" any guest who has stayed on property or lodged a formal complaint with Guest Relations has one. Also I believe now all DAS users have a magic file. I don't know the full scale of them since I don't work in guest relations or concierge but they are like notes.
I know most magic files are things like guest prefers a room close to elevators, guest visited x restaurant and informed management they did not have good service. Manager responded by giving y to guest.
It is mostly used to track abuse by people who complain about their service to get free things but form my understanding it is also how they track that you were already told yes for a DAS and can have one reissued with out having to go through the process all over again.
This is my understanding about Magic Files from talking to Guest Relations CMs - again, just having one is not negative and even having in your file that you were given compensation after a complaint is not a negative thing.
Valid complaints and compensation are not an issue.
I think the magic list is the group of people that called Disney and were put into the system with a file number that gave them these additional FP. It only lasted about 2 months during the introductory phase of the DAS.
I'll assume they're saying it is a magic list but in reality it's not different than the files they create in person. Some people were getting the additional FP and some were not so I think they expected that you needed to be on some list.
This!
From things I read on social media and blogs, this is what it sounds like the people who filed the lawsuit thought.
But, to quote the character Inigo Montoya from the movie Princess Bride,
"You keep using that word. I do not think it means what you think it means."
From talking to Disney park Guest Relations CMs (mostly in trying to collect correct information for the DAS threads located near the top of this board), Disney understood that some guests would have difficulty adapting from GAC to DAS. This was especially true of frequent visitors who were using GACs each visit.
My understanding was that giving some additional Fastpasses was meant to be a temporary 'bridge' to help guests as they learned how to use the DAS.
The first official DAS information Disney put on their Disney Blog included a phone number to contact for more information.
Very quickly, people on blogs and Facebook started posting that phone number, plus some other unpublished phone numbers, along with information about names of CMs they felt were 'helpful' (i.e. gave them Fastpasses) or 'unhelpful' (explained how DAS worked and suggested trying it), exactly what to say to get extra Fastpasses (which many of those guests called 'DAS accommodations') and how to get the maximum number of 'accommodations'.
From what some of those guests wrote on social media and what is in the lawsuit, they thought the "Magic List" was a special list of guests with DAS who were approved to get 'accommodations'. They expected they had to be on the "Magic List" to get these 'DAS accommodations' and would get that number of Fastpases forever for every visit; the number some expected each visit was huge because (at least to me), it sounded like they were trying to replicate what they were doing with GACs.
I also read things that showed there was misunderstanding about what 'no strings Fastpasses' are - I've seen more than one place where someone complained when they saw someone who was not disabled using 'DAS accommodations'.
Disney's current published fact sheet information about DAS includes a phone number for general information, but makes it clear on every page that requests for DAS will not be handled by phone or mail and must be made in person at a theme park Guest Relations.
