We just got back from a 12 night stay at Aulani (3rd re-schedule due to you know what). I haven't been there since the opening 10 years ago. Here were my thoughts (rant).
1. I know they re-did the pools but I don't think a penny of my dues wen into the rooms. We stayed in 2 different rooms and both had stains in the carpet / furniture. They are due for their 10 year refurb.
2. The couches in both rooms were frayed.
3. The bronze faucets in the showers were all corroded with lime causing reduced water pressure.
4. In both of the rooms which were in completely separate towers we were not able to get cold water from the sinks.
5. The AC was set to 65°F and its was still hot in the room. And yes all the doors were closed.
6. The check in process was horrible. Multiple emails prior to my arrival prompted me to check in via online or via the Aulani app. I followed all of the instructions yet when I got there, I still had to wait in a one hour line to get to the front desk so they could issue me my room key and check my QR code status which I thought could have been incorporated into the website or app.
7. The spa was still closed which I knew beforehand but I find it interesting that Rainbow Reef was open. You'd think if you can sterilize a snorkel that hundreds of people stick in their mouth during a pandemic then they could figure out a way to open the spa.
8. The show at the luau was fantastic but the food was lackluster.
9. I also was not thrilled that they try to sell you your photo during the show which really takes away from the whole luau experience. Every photo they take a view they offer you a photo pass where you can purchase your photos at a later date and time. There was no need for them to disrupt the show to try to sell you a digital picture on iPad. It was very non
DCL of them.
I will say their Covid precautions were good but maybe too much?
10. Having a sign by the elevator "one party or 4 people per elector" means it always took forever to get to and from your room since many people didn’t want to share. We always invited more when we got into ours but the reverse was not I was reciprocated.
11. Masks are not required in the pool or lounging but the moment you get out of the pool to get a towel or a snorkel to go into rainbow reef they will not serve you without a mask. Meanwhile you’re dripping wet or burning your feet trying to go back to wherever your property was at.
Just my two cents.
Have you been to Aulani since the reopen? What were your thoughts?