I'm not "blaming" Alamo, but I think you misunderstood my complaint. I like good customer service as well, however, the majority of the conversations that were held right in front of me at the rental counter were not about the car rental, but was small talk and laughter in general, so my comment wasn't harsh. It was saying that although Alamo tries to show that they care about their customers, they are overindulging in unnecessary small talk. I know I'm not the only customer who has experienced this lol. And the garage outside asked me to go the the counter inside :-/, not sure what happened there.
Sadly, customers do not show a lot of consideration when they start chatting away like they are the only ones in line. Again, sadly, the employee is not allowed to cut a customer short and has to indulge the customer in this small talk. There really is no way to shut a customer off and go to the next one. If you ask a customer if there is anything more they can do for you and said customer keeps on talking, then the agent has to listen. I don't think the agent is overindulging, I think it is the customer with the lack of regard for others is the culprit. To cut off a customer is considered rude and that is poor customers service. Not sure if you have ever worked in a customer centric profession, but, that is a pretty universal rule. Sorry the line did not move as quickly as you thought it should. Hopefully, you were not terribly inconvienanced. Not sure why you were sent inside unless the mgr. in the garage was not available, but, then again, I don't know what your problem was, so, I should not have commented on that.