Killer Fish
Mr. Hospitality
- Joined
- Sep 27, 1999
Because Disney doesn't want to be like the surrounding hotels. It wants to stand out. It wants to provide the ultimate in guest experience. It does now, in my opinion. When it becomes like the surrounding hotels, there is no reason for me to choose Disney over the surrounding hotels.
Exactly!
So when you take your dollars and go elsewhere and are not replaced they will make changes in terms of pricing/strategy/inclusions/fees.
However if you go down the road and the next person is happy to oblige and fill your spot they do not lose in share.
I would also make a statement that the other high end hotels around property also strive to provide the ultimate in guest experience.