Will UK guests be getting magic bands?

[zavandor]

Same problem here with UK Will Call Tickets.
At first they gave me hope that 3 days before arrival the tickets would be in the system and linkable. But yesterday they tried again with no success.
UK tickets cannot be linked yet. Hopefully this will be fixed before the final rollout. At the moment it's not a big deal, I might not be able to get the FP+ I would like for the first days of my stay, but I'll have access to normal FP with the KTTW. It would have been nice to be able to book FP+ for the first evening at Epcot.
But after the rollout if we won't have access to FP+ at 60 days it would be a real problem.

It's not like thy have been purchased from another vender it's their own company they are brought from makes me pretty peeved

Yes, I purchased the ticket on the Disney Website trying to anticipate problems linking it to MDX. Instead, if I had purchased physical tickets from a broker, I would have my FP+ now
Never count on Disney IT.

 

[Disneynutinlondon]

I'm so frustrated, I just purchased the 14 day ultimate as with my dreams package I only have 2 day base ticket and so fastpass + would only let me select the 2 days worth,
Anyways bought the tickets after speaking with customer services and the tickets won't link,
After another 30 minute call to the US customer services I'm told that non of the UK ultimates can link to the fast pass + until we are already there!!

I can't believe that you can spend £1500 on tickets and then you can't Link them!!
I couldn't add them to my reservation as I booked through dreams and they can't purchase the UK tickets or so I believe?
Very unhappy right now.

She seemed pretty in the know and said that she spent hours on the phone with the IT team and the UK department as she was trying to link somebody else's tickets 2 days ago an was told after a few hours of trying that its not possible for UK guests that have brought tickets on will call to link them until we get there or maybe if lucky 2 days before!
I did say I was really displeased with this with all the money we are spending to stay at the Poly and we can't even have the same chance as the US guests at getting The F+ plus!

I think it's really bad in disney part considering how many UK guests they get, to have not thought I then during this process.

It's not like thy have been purchased from another vender it's their own company they are brought from makes me pretty peeved

Same problem here with UK Will Call Tickets.
At first they gave me hope that 3 days before arrival the tickets would be in the system and linkable. But yesterday they tried again with no success.
UK tickets cannot be linked yet. Hopefully this will be fixed before the final rollout. At the moment it's not a big deal, I might not be able to get the FP+ I would like for the first days of my stay, but I'll have access to normal FP with the KTTW. It would have been nice to be able to book FP+ for the first evening at Epcot.
But after the rollout if we won't have access to FP+ at 60 days it would be a real problem.



Yes, I purchased the ticket on the Disney Website trying to anticipate problems linking it to MDX. Instead, if I had purchased physical tickets from a broker, I would have my FP+ now
Never count on Disney IT.

We have a package for our Oct 2014 trip bought from Ocean Florida that included resort stay (YC) and 14 day UK Ultimates. Once Ocean Florida gave me our US confirmation number a couple of weeks ago I input it into MDE and under the MY Reservations tab up popped our hotel listing and all of our UK 14 Ultimates so I would just try again as quite clearly UK tickets can link and it's not as though I have the physical tickets yet. Indeed we wont be getting them until we check in to the YC and receive either our KTTW cards or MB's so really I would try calling again.

 

[Elise79]

We have a package for our Oct 2014 trip bought from Ocean Florida that included resort stay (YC) and 14 day UK Ultimates. Once Ocean Florida gave me our US confirmation number a couple of weeks ago I input it into MDE and under the MY Reservations tab up popped our hotel listing and all of our UK 14 Ultimates so I would just try again as quite clearly UK tickets can link and it's not as though I have the physical tickets yet. Indeed we wont be getting them until we check in to the YC and receive either our KTTW cards or MB's so really I would try calling again.

The difference in your tickets are linked to your resort booking reference - these posters have a will call number just for tickets. The system at the moment can't seem to the will call numbers for UK tickets.

I have no doubt it will be fixed in time but at the moment for UK tickets they need to be associated with a resort stay or you need physical tickets it seems.

 

[minimousefan]

Same problem here with UK Will Call Tickets.
At first they gave me hope that 3 days before arrival the tickets would be in the system and linkable. But yesterday they tried again with no success.
UK tickets cannot be linked yet. Hopefully this will be fixed before the final rollout. At the moment it's not a big deal, I might not be able to get the FP+ I would like for the first days of my stay, but I'll have access to normal FP with the KTTW. It would have been nice to be able to book FP+ for the first evening at Epcot.
But after the rollout if we won't have access to FP+ at 60 days it would be a real problem.



Yes, I purchased the ticket on the Disney Website trying to anticipate problems linking it to MDX. Instead, if I had purchased physical tickets from a broker, I would have my FP+ now
Never count on Disney IT.

Yeah same problem here I bought tickets from Disney about a month ago and was not able to link the will call they have known about this for over a month I did complain they said they were very sorry. Suffice to say I will not be buying tickets from Disney again.

 

[tinkerpea]

Why didn't you just upgrade the tickets you got with your package? FP+ is only being trialled - and only for certain resorts - so the only reason you are getting to participate in the trial is based on being booked at a certain resort. If the tickets associated with that package are only for 2 days, then it does stand to reason that you should only get 2 days worth of FP+.

The Ultimate tickets are 'stand alone' so don't give you any right to participate in the FP+ trial, therefore it's understandable really. You will still be able to use normal FP for the other days though, so why worry too much about it.

Actually I was told by disney that the best way to do the tickets was to buy them through will call, I actually called last night to the US and spent over an hour in the phone to them!
They said that all I had to do was to buy the UK ultimate ( as the US packages don't go for 14 days only 10 so there was no way of upgrading my package) and that I could then link the ticket and carry in booking my fast pass plus,
I'm not overly worried as every yr we have been we have had the GAC and hardly que anyways but since I have been invited to do the test and I'm paying a fortune to stay at the Poly it would be nice if their advice actually was correct!

 

[tinkerpea]

Sounds like this issue is to do with will call UK tickets.

This is why they are testing - to find bugs like this and fix them.

You are not going to stuck without FP as you can use the old system.

As Joh said the invite to test relates to your package booked and as the program is no where near full roll out I don't believe you have any grounds to complain.

We will have to agree to disagree on this one as I think I have every right to complain at the fact I was told to buy the will call tickets and link them!
In fact when selecting fast pass + and you run out of days it tells you to please purchase more days and tells you to call up an add them on which is what I did!
I will be able to select all the fast pass + I want when I get their plus have the GAC but I still was told what to buy and that it would link! And not to add the days to the package as will call was better deal!

 

[tinkerpea]

Yeah same problem here I bought tickets from Disney about a month ago and was not able to link the will call they have known about this for over a month I did complain they said they were very sorry. Suffice to say I will not be buying tickets from Disney again.

I'm pleased I'm not the only one who think this is utterly wrong!
It's a lot of money to not be able to use the service that should be available, I get its a trial BUT when CM are telling you to go ahead buy them and they will be fine to link and then after alias of people do it they realise oh no it's not actually ok then I think we have a right to be upset!
Could have got my tickets from else where and have been able to link then, but I buy through disney and nope!

 

[Elise79]

Actually I was told by disney that the best way to do the tickets was to buy them through will call, I actually called last night to the US and spent over an hour in the phone to them!
They said that all I had to do was to buy the UK ultimate ( as the US packages don't go for 14 days only 10 so there was no way of upgrading my package) and that I could then link the ticket and carry in booking my fast pass plus,
I'm not overly worried as every yr we have been we have had the GAC and hardly que anyways but since I have been invited to do the test and I'm paying a fortune to stay at the Poly it would be nice if their advice actually was correct!

I am sorry but it doesn't matter how much you pay - it is a test at select resorts. At this moment there are deluxe resorts who do not have access to MB & FP+ and values that do. It's just the way they are choosing to do the testing.

The CM probably assumed that a UK will call booking would link like a US booking would. They wouldn't have necessarily known there was an issue unless they had tried to help a guest with that problem. I also believe they are more set up to help guests in resort at the moment rather than pre-arrival from speaking to friends that have visited.

If the system was perfect it wouldn't need to be tested

 

[wilma-bride]

I'm pleased I'm not the only one who think this is utterly wrong!
It's a lot of money to not be able to use the service that should be available, I get its a trial BUT when CM are telling you to go ahead buy them and they will be fine to link and then after alias of people do it they realise oh no it's not actually ok then I think we have a right to be upset!
Could have got my tickets from else where and have been able to link then, but I buy through disney and nope!

I'm just not convinced that you would have been able to book more than 2 days FP+ even if you had been able to link the tickets to MDE as I still maintain that the FP+ trial is based on the package you have booked and you only have 2 days' worth of tickets attached to that.

And I agree with Tracy, it doesn't matter how much you have spent - there are people who have APs who aren't able to utilise FP+ yet. I don't hold with the argument that says if you spend more, you should be entitled to special treatment. It is a trial, when all is said and done, and there are bound to be glitches. It may be that, when you get there, they are able to link your tickets and you can utilise FP+ for more than the 2 days. Like you say, it probably doesn't matter as you will have GAC anyway. And you can still use normal FP.

 

[tinkerpea]

I'm just not convinced that you would have been able to book more than 2 days FP+ even if you had been able to link the tickets to MDE as I still maintain that the FP+ trial is based on the package you have booked and you only have 2 days' worth of tickets attached to that.

And I agree with Tracy, it doesn't matter how much you have spent - there are people who have APs who aren't able to utilise FP+ yet. I don't hold with the argument that says if you spend more, you should be entitled to special treatment. It is a trial, when all is said and done, and there are bound to be glitches. It may be that, when you get there, they are able to link your tickets and you can utilise FP+ for more than the 2 days. Like you say, it probably doesn't matter as you will have GAC anyway. And you can still use normal FP.

Actually I have called disney UK today and they said that it does not matter if the trial is based on packages if you buy tickets you should be able to add and link them to the package!
They have said a lot of wrong info has been given out and they are actually prepared to sort my tickets so that I can have tickets that will link they are calling me back tomorrow.
I didn't say in anyway that I'm entitled to special treatment please quote where I said that !?! I actually said I paid a lot to stay at the poly I'm guessing just like others have and it's a big let down not to use the trail going on at that resort!

I also said to another poster about the cost of tickets yet I'm not paying anymore then that person some I'm not acting entitled! Not do I want special treatment I just want to have tickets that will link as per the advice given on the phone as like I said I asked to add them to the package and she said it was better for me to get them through will call due to wanting 14 days I said about the problems I had read and was told they was sorted as she had done it for other guests!

 

[BlueGiraffe]

Sorry to jump in, but we are going next August and will be buying tickets sometime in the new year. If we buy online from Disney, or somewhere like OrlandoTicketDeals.com, will we be sent a paper ticket that we need to exchange for a wristband once we're at the parks?

Not really sure on how it works, only just read about HS removing their turnstyles this evening.

Thanks for any help.

 

[2Tiggies]

Sorry to jump in, but we are going next August and will be buying tickets sometime in the new year. If we buy online from Disney, or somewhere like OrlandoTicketDeals.com, will we be sent a paper ticket that we need to exchange for a wristband once we're at the parks?

Not really sure on how it works, only just read about HS removing their turnstyles this evening.

Thanks for any help.

Hopefully by next August all these little glitches will be ironed out. Are you going to be staying at a Disney Resort? As far as I am aware, Magic Bands are only being issued to resort guests. Offsite guests will still get a Tyvek or similar paper style ticket but which will have an RFID chip in it. There is talk of the option becoming available for those who do not automatically get magic bands staying offsite to purchase the at a cost, but I don't know if this is just rumor or whether it is confirmed in the plans for the future. There are still lots of unknowns as the system is still in testing phase

 

[disneyholic family]

Hopefully by next August all these little glitches will be ironed out. Are you going to be staying at a Disney Resort? As far as I am aware, Magic Bands are only being issued to resort guests. Offsite guests will still get a Tyvek or similar paper style ticket but which will have an RFID chip in it. There is talk of the option becoming available for those who do not automatically get magic bands staying offsite to purchase the at a cost, but I don't know if this is just rumor or whether it is confirmed in the plans for the future. There are still lots of unknowns as the system is still in testing phase

3 of us had will call UK tickets - when we exchanged them, we were given plastic card tickets (look like a KTTW). They also gave me a new AP - a plastic one in place of the paper one.

We also were unable to put our tickets onto our magic bands. Not even my AP.

but we still loved using the magic bands, even just as a door key and for dining and purchases. Very convenient!!! No fishing for the KTTW in your purse!

 

[zavandor]

Finally this morning i succeeded to link my Will Call Ultimate Ticket to my MDX account... on my way to the Airport
So it's true that this kind of tickets are loaded in the US ticketing system only a few days before arrival (in my case the same day).
I've booked a few FP+ at the airport, waiting for the flight. All major attractions are still open in all parks, but often only with limited available time frames.
Now I'm in Dublin, in a few hours I'll be in Orlando for my first trip as a DVC member at AKV

 

[BlueGiraffe]

Hopefully by next August all these little glitches will be ironed out. Are you going to be staying at a Disney Resort? As far as I am aware, Magic Bands are only being issued to resort guests. Offsite guests will still get a Tyvek or similar paper style ticket but which will have an RFID chip in it. There is talk of the option becoming available for those who do not automatically get magic bands staying offsite to purchase the at a cost, but I don't know if this is just rumor or whether it is confirmed in the plans for the future. There are still lots of unknowns as the system is still in testing phase

We will be staying at CSR for 4 nights (booked through Disney) and then moving to a privately rented villa offsite for the remaining 15 nights of our holiday. But when I spoke to them about attaching a 21 day ticket to our room key they said it was possible, but only for guests staying for a minimum of 5 nights. So that rules us out.

I did a bit more reading lastnight, and emailed orlando-ticket-deals.com who sent a link to a site that mentioned the green RFID cards for UK visitors.

What I couldn't get from them though was if they would send the actual green card, or whether it would be a paper ticket/voucher that we would need to exchange when we get there.

I'd love a wristband though, if they were available for a (small) extra cost.

 

[disneyholic family]

Finally this morning i succeeded to link my Will Call Ultimate Ticket to my MDX account... on my way to the Airport
So it's true that this kind of tickets are loaded in the US ticketing system only a few days before arrival (in my case the same day).
I've booked a few FP+ at the airport, waiting for the flight. All major attractions are still open in all parks, but often only with limited available time frames.
Now I'm in Dublin, in a few hours I'll be in Orlando for my first trip as a DVC member at AKV

if you're interested in doing Enchanted Tales with Belle - the ONLY way is with a fastpass+ - otherwise you either have to go there at rope drop or be willing to wait an hour.

i'll try to remember what else FP+ is especially useful for (where there isn't a regular FP available)

 

[wayneg]

if you're interested in doing Enchanted Tales with Belle - the ONLY way is with a fastpass+ - otherwise you either have to go there at rope drop or be willing to wait an hour.

i'll try to remember what else FP+ is especially useful for (where there isn't a regular FP available)

I noticed they way overestimated wait times for many rides last month. ETwB said 40 mins but I looked at the line which looked short, decided to wait and we were in within 10 mins. Happened on quite a few rides this trip, Speedway said 30 mins yet it was walk on. Space Mountain we did FP due to silly line times, got to the front to find no line.

 

[ashearer]

Are you on a package? If so, you won't actually get physical tickets until you check in at your Disney hotel anyway.

Try calling Disney at 30 days out, that's when it worked for me. Here's the number - Tech Support - 001 407 939 7765. Option 2.

And ring using Telediscount - 0844 861 86 86 for 1p a minute calls from the UK!

Sent from my iPhone using DISBoards

Phoned and they linked tickets for me!!Fastpasses booked.Your a star! xx

 

[meryll83]

Phoned and they linked tickets for me!!Fastpasses booked.Your a star! xx

Great news! Was it also at 30 days?

And there's still loads of FP+ availability isn't there, that was one of my worries with most US peeps seeming to be eligible at 60 days...

Sent from my iPhone using DISBoards

 

[disneyholic family]

since it's only a test, there are very few people actually using FP+
and since you can only pick 3 a day, there really isn't a worry right now of anything being booked up..

the issues will arise once the entire system is moved to the FP+ system.

you'll see the CMs get very excited when somebody actually uses the FP+ system..

we saw a few really wasted ones..

someone used their FP+ to get into crush.....all that happened was they went to the right and we went to the left and all ended in the same room....waste of a FP....

but there are places that they're really worthwhile....Enchanted Tales with Belle as i mentioned above....
perhaps also for things like fantasmic....they had one complete section just for FP+ people when we were there...