Will UK guests be getting magic bands?

[Ciorsdah]

You may be a little early. I dont know if this is working on the same principle as the ADRs, but those only go 'live' for reservations at 6 am on the day your window opens and we have about an hour to go for EST to catch up with us

Ahh thanks! I didnt think of that!

Also, my other half has just set up a MDE account and now his tickets have dissapeared from my view goodness me I'm so baffled by this entire process!

 

[meryll83]

Thanks!!! Did you have to do that yourself?

I don't have our tickets as they're part of a package with Virgin Hols.
I called Disney a couple of times and they said that Virgin needed to do something for the tickets to appear on their system. At 30 days out I was able to get the tickets added by Disney (still had to call them again to do this). Prior to the 30 days they were still telling me they were waiting on Virgin.

But if you have the tickets in hand you shouldn't have this problem!

 

[Ciorsdah]

An update from WDW Technical :

The Magic Bend testing only runs up to the end of Oct, so those of us who are checking in from 1st Nov onwards shouldnt have the ability to book any FP+ or customise any Magic Bands.

Guests that check in on or before the 31st Oct and are in the testing resorts will have the option to do this for their entire stay. But they are currently not adding any November/December guests into the testing mix.

She said that there would be an email (heard that before..!) going out to all November check ins if the testing phase is extended into the month. But currently we are not able to do anything more than simply online check in and continue to book ADRS.

Hope this helps some of you!

Oh and the issue of tickets not appearing in your recervations for other members of your party is all down to the setting that that person has in their " my friends and family" section. It needs to be set at "View all my activities".

 

[tinkerpea]

An update from WDW Technical :

The Magic Bend testing only runs up to the end of Oct, so those of us who are checking in from 1st Nov onwards shouldnt have the ability to book any FP+ or customise any Magic Bands.

Guests that check in on or before the 31st Oct and are in the testing resorts will have the option to do this for their entire stay. But they are currently not adding any November/December guests into the testing mix.

She said that there would be an email (heard that before..!) going out to all November check ins if the testing phase is extended into the month. But currently we are not able to do anything more than simply online check in and continue to book ADRS.

Hope this helps some of you!

Oh and the issue of tickets not appearing in your recervations for other members of your party is all down to the setting that that person has in their " my friends and family" section. It needs to be set at "View all my activities".

Reading that you had me feeling gutted, but we check in on the 28th October at Poly and so should be able to have the Magic bands and FP+ for the whole trip

 

[ashearer]

I don't have our tickets as they're part of a package with Virgin Hols.
I called Disney a couple of times and they said that Virgin needed to do something for the tickets to appear on their system. At 30 days out I was able to get the tickets added by Disney (still had to call them again to do this). Prior to the 30 days they were still telling me they were waiting on Virgin.

But if you have the tickets in hand you shouldn't have this problem!

We have booked virgin too and are 35 days out. MDE is in order,bands are customised but can't add tickets to access FP .virgin told me tickets won't arrive till 2 weeks before dep so there's nothing I can do. What exactly did you get Disney to do to add tickets?and do you know which dept you phoned?x

 

[meryll83]

We have booked virgin too and are 35 days out. MDE is in order,bands are customised but can't add tickets to access FP .virgin told me tickets won't arrive till 2 weeks before dep so there's nothing I can do. What exactly did you get Disney to do to add tickets?and do you know which dept you phoned?x

Are you on a package? If so, you won't actually get physical tickets until you check in at your Disney hotel anyway.

Try calling Disney at 30 days out, that's when it worked for me. Here's the number - Tech Support - 001 407 939 7765. Option 2.

And ring using Telediscount - 0844 861 86 86 for 1p a minute calls from the UK!

Sent from my iPhone using DISBoards

 

[ashearer]

Yes it is a package.Thanks a lot I'll try in a few days. fingers crossed.x

 

[sammie1884]

An update from WDW Technical :

The Magic Bend testing only runs up to the end of Oct, so those of us who are checking in from 1st Nov onwards shouldnt have the ability to book any FP+ or customise any Magic Bands.

Guests that check in on or before the 31st Oct and are in the testing resorts will have the option to do this for their entire stay. But they are currently not adding any November/December guests into the testing mix.

She said that there would be an email (heard that before..!) going out to all November check ins if the testing phase is extended into the month. But currently we are not able to do anything more than simply online check in and continue to book ADRS.

Hope this helps some of you!

Oh and the issue of tickets not appearing in your recervations for other members of your party is all down to the setting that that person has in their " my friends and family" section. It needs to be set at "View all my activities".

Nooooooooooooooooo!! I am gutted about this. Was counting down the days (now at 5) until I could online check in and customise the bands! Boooo!

Thanks for the update though

 

[Just-Pete]

Okay so customised ours last night.... I wonder if the customisation options will increase as its really just choosing a colour out of 7, and adding a name.... I'm having orange, I can't tell if the name goes onto the band itself or you're just adding it in now so they can say your name etc when you touch in!

We're having them shipped to our CM friend who lives over there who's staying with us anyway!

One of my fellow travellers is already moaning about having to wear one all the time and getting a tan line! I've told her she can always attach it to her belt loop!

 

[Elise79]

There are no plans to increase the customisation options I believe although you can buy various accessories once you are there.

The name will on the back of the band plus in the box you get them in.

I also don't think it matters what address you put in if you are a UK guest you will collect them at check in.

 

[Just-Pete]

Sure... But the good thing about this is, he lives locally anyway. So by having them shipped to him etc.... He can go ahead of us on arrival day and take care of checking us in etc....

Basically, I'm expecting him to go ahead and make the room special for us!!! We already have a Royal Room, but he's my best friend and he hasn't seen me since March, so I'm expecting treats!!!

Pete.

 

[disneyholic family]

loved the magic bands - they're very comfortable - we never took ours off - even kept them on in the water parks..

very convenient..

but be sure to always carry your KTTW too as there are places where the bands don't work and they'll need your KTTW

 

[laalaa]

An update from WDW Technical :

The Magic Bend testing only runs up to the end of Oct, so those of us who are checking in from 1st Nov onwards shouldnt have the ability to book any FP+ or customise any Magic Bands.

Guests that check in on or before the 31st Oct and are in the testing resorts will have the option to do this for their entire stay. But they are currently not adding any November/December guests into the testing mix.

She said that there would be an email (heard that before..!) going out to all November check ins if the testing phase is extended into the month. But currently we are not able to do anything more than simply online check in and continue to book ADRS.

Hope this helps some of you!

Oh and the issue of tickets not appearing in your recervations for other members of your party is all down to the setting that that person has in their " my friends and family" section. It needs to be set at "View all my activities".

Thanks for this!

We go on 4th December, staying at POR. I have been on MDE, which shows my hotel reservation & ultimates. It also has a section for magic bands & FP+ but no option toc customise them or book FP. Very frustrating!

Hopefully the trial will be extended or we will have roll out by December!

 

[2Tiggies]

Thanks for this!

We go on 4th December, staying at POR. I have been on MDE, which shows my hotel reservation & ultimates. It also has a section for magic bands & FP+ but no option toc customise them or book FP. Very frustrating!

Hopefully the trial will be extended or we will have roll out by December!

Through the iPhone app, I get told that due to a blip in the system they can't retrieve any of my details. On the website it shows up fine in the MDE section. It also shows a 21 day ultimate and a 14 day ultimate each, for me and DD and has been like this for a few weeks now I think the system still has a way to go in terms of ironing out the kinks but hopefully it will be great once it's fully up and running

 

[tinkerpea]

I'm so frustrated, I just purchased the 14 day ultimate as with my dreams package I only have 2 day base ticket and so fastpass + would only let me select the 2 days worth,
Anyways bought the tickets after speaking with customer services and the tickets won't link,
After another 30 minute call to the US customer services I'm told that non of the UK ultimates can link to the fast pass + until we are already there!!

I can't believe that you can spend £1500 on tickets and then you can't Link them!!
I couldn't add them to my reservation as I booked through dreams and they can't purchase the UK tickets or so I believe?
Very unhappy right now.

 

[2Tiggies]

I'm so frustrated, I just purchased the 14 day ultimate as with my dreams package I only have 2 day base ticket and so fastpass + would only let me select the 2 days worth,
Anyways bought the tickets after speaking with customer services and the tickets won't link,
After another 30 minute call to the US customer services I'm told that non of the UK ultimates can link to the fast pass + until we are already there!!

I can't believe that you can spend £1500 on tickets and then you can't Link them!!
I couldn't add them to my reservation as I booked through dreams and they can't purchase the UK tickets or so I believe?
Very unhappy right now.

I wonder if that is the case (sounds grossly unfair if it is) or if the CM you spoke to just isn't fully in the know. Have you thought about posting /reading on the Canadian forum? They also have 14 day tickets along similar lines to the ones we get here. As you say, it makes no sense not to be able to link your tickets after spending all that money and then not getting the benefit of FP+
I would not be a happy bunny!

 

[tinkerpea]

I wonder if that is the case (sounds grossly unfair if it is) or if the CM you spoke to just isn't fully in the know. Have you thought about posting /reading on the Canadian forum? They also have 14 day tickets along similar lines to the ones we get here. As you say, it makes no sense not to be able to link your tickets after spending all that money and then not getting the benefit of FP+
I would not be a happy bunny!

She seemed pretty in the know and said that she spent hours on the phone with the IT team and the UK department as she was trying to link somebody else's tickets 2 days ago an was told after a few hours of trying that its not possible for UK guests that have brought tickets on will call to link them until we get there or maybe if lucky 2 days before!
I did say I was really displeased with this with all the money we are spending to stay at the Poly and we can't even have the same chance as the US guests at getting The F+ plus!

I think it's really bad in disney part considering how many UK guests they get, to have not thought I then during this process.

It's not like thy have been purchased from another vender it's their own company they are brought from makes me pretty peeved

 

[2Tiggies]

But it just doesn't make sense does it? I mean if you book a package through WDTC UK the tickets and everything automatically link to your profile. So why should you not be able to link stand alone tickets from the same (original!) vendor?! Only thing I can think is it is because they aren't able to link UK tickets to a US resort reservation I know that the two systems don't communicate well, if at all.

I also think there are still some big glitches in the system. I've just realized what the problem is with mine. I have a double barrel name and while the hyphen comes out just fine on the website where I have been registered under the same account for 5 years, booking systems don't accept special characters so it runs my names on together as one. So the system is seeing me as two different people. I therefore appear to have 2 reservations both for me and for my DD

 

[wilma-bride]

I'm so frustrated, I just purchased the 14 day ultimate as with my dreams package I only have 2 day base ticket and so fastpass + would only let me select the 2 days worth,
Anyways bought the tickets after speaking with customer services and the tickets won't link,
After another 30 minute call to the US customer services I'm told that non of the UK ultimates can link to the fast pass + until we are already there!!

I can't believe that you can spend £1500 on tickets and then you can't Link them!!
I couldn't add them to my reservation as I booked through dreams and they can't purchase the UK tickets or so I believe?
Very unhappy right now.

Why didn't you just upgrade the tickets you got with your package? FP+ is only being trialled - and only for certain resorts - so the only reason you are getting to participate in the trial is based on being booked at a certain resort. If the tickets associated with that package are only for 2 days, then it does stand to reason that you should only get 2 days worth of FP+.

The Ultimate tickets are 'stand alone' so don't give you any right to participate in the FP+ trial, therefore it's understandable really. You will still be able to use normal FP for the other days though, so why worry too much about it.

 

[Elise79]

She seemed pretty in the know and said that she spent hours on the phone with the IT team and the UK department as she was trying to link somebody else's tickets 2 days ago an was told after a few hours of trying that its not possible for UK guests that have brought tickets on will call to link them until we get there or maybe if lucky 2 days before!
I did say I was really displeased with this with all the money we are spending to stay at the Poly and we can't even have the same chance as the US guests at getting The F+ plus!

I think it's really bad in disney part considering how many UK guests they get, to have not thought I then during this process.

It's not like thy have been purchased from another vender it's their own company they are brought from makes me pretty peeved

Sounds like this issue is to do with will call UK tickets.

This is why they are testing - to find bugs like this and fix them.

You are not going to stuck without FP as you can use the old system.

As Joh said the invite to test relates to your package booked and as the program is no where near full roll out I don't believe you have any grounds to complain.