Are you averse to the 'new' 5-day pass only? Please read and comment...

Just thinking aloud here but could it be like a VIP--not have to wait in lines as long? Maybe it's a back door to the rides to reduce on their lost time in the park.
Thank you for the input . . . I'm thinking it is something like that. I'm anxiously awaiting the envelope to arrive so I can read the fine print!:cool1:

I wanted to remind everyone where to write to plead with Disneyland to bring the longer hopper passes back. They have been making some changes with the 4/5 day hopper pass turnstiles and requiring ID, so I am *hoping* that if that makes headway, they will consider bringing back the longer passes.

e-mail to: dlresort@disneyonline.com

Write snail mail to:

Disneyland
Guest Relations
1313 Harbor Blvd. P.O. Box 3232
Anaheim, CA 92803-6161

The personal phone call back in response to my snail mail was a nice touch. Who knows if it goes anywhere, but at least I was able to discuss my points with a live person. Yes, I am sure she is paid to be nice, but it still made me feel like someone was listening. ;)
 
When we had a service issue at Disneyland a year and a half ago, I wrote a lengthy e-mail detailing our experience and offering suggestions for how to improve the situation for future guests. I received an apology e-mail from Disney, and they sent 4 non-expiring fastpasses that were good for any ride but Star Tours. These passes allowed our party of up to 6 people to enter a ride through the exit with minimal wait. I'm guessing that sgrap will receive a few of these fastpasses, probably marked good for any ride except RSR.
 
When we had a service issue at Disneyland a year and a half ago, I wrote a lengthy e-mail detailing our experience and offering suggestions for how to improve the situation for future guests. I received an apology e-mail from Disney, and they sent 4 non-expiring fastpasses that were good for any ride but Star Tours. These passes allowed our party of up to 6 people to enter a ride through the exit with minimal wait. I'm guessing that sgrap will receive a few of these fastpasses, probably marked good for any ride except RSR.

Awesome, thanks! Were they just good for 1 ride, or were they for a full day?
 
Awesome, thanks! Were they just good for 1 ride, or were they for a full day?

Each pass was good for one ride of our choice (excluding Star Tours, like I said I'm guessing these passes currently exclude RSR) for a party of up to 6 people, and we received four passes. It was like having a fastpass, but we could use it for a ride like Peter Pan or Toy Story that didn't offer fastpasses.
 
I sent another email last week going over why 5 days in the park was not enough time. I received the same standard email reply, do a combination or buy a annual pass. Really? Did you not read what I wrote? I can't afford to do the combination and I live too far away for the pass plus, too many blackout dates!:mad:
 
I sent another email last week going over why 5 days in the park was not enough time. I received the same standard email reply, do a combination or buy a annual pass. Really? Did you not read what I wrote? I can't afford to do the combination and I live too far away for the pass plus, too many blackout dates!:mad:

I would recommend writing a snail mail letter. The address has been posted in this thread. I received a personal phone call in return to my snail mail letter. It might not make any more of a difference, but at least I got to speak with a live person. She pointed out that she could see that I had send an e-mail as well, and I responded that I had only received a cursatory form letter back, so I wanted to make sure that my 'voice' was heard.
 
We typically stay 7 - 9 days as well, since we can't go every year. I'll be writing a letter as well.

Hope they get this changed quick, my kids want to go back in 2013!
 
I have been doing a lot of thinking in the last few days. First of all, thank you very much to all of you DISers who keep up with contacting Disney, etc., as it is so important that they hear our voices, and I do believe they have someone monitoring this thread, which now has well over 28,000 views.

What I want to say is this - although it is 'nice' to receive some fast passes from Disneyland (here or there) for those who have made mention of that in this thread, it will NEVER make up for the fact that some families such as mine, traveling such long distances (Northern Alberta to Anaheim, via $$$$ flight) can now no longer plan to spend 6 or 7 days in the parks. Disneyland is not always about 'getting in all of the attractions.'

For my family, the Disneyland Resort is about spending quality family time together - enjoying our hard earned dollars [saved year round] to be able to receive the same rate or better (per day) than those purchasing the 5 day park hopper passes would receive, since we will clearly be spending more money in the parks (family, lunches, supper, breakfast sometimes, snacks, and more) since we are spending more time there.

Our Disney vacation to us is about spending enough time there to not have to go back home only to experience troublesome dreams whereby it is our last day in the parks, and yet we haven't seen all of the attractions that we want to see, and haven't even been to New Orleans square, and we can never ever, [in my dreams], find the Haunted Mansion.

The time spent in the Disneyland Parks should be a leisurely, fun, and exciting week spent with our family, not just 'up to 5 days' wildly racing around. (Please Disney, don't even suggest the add on passes that are expensive on an already-expensive trip, or the 'annual pass' which is even more pricey per day, and which doesn't pan out for non-locals.)

What do you like to do with your families when in the parks, Disney execs? I bet you would enjoy taking time to stop and watch the California Screamin' ride take off. We have watched countless amount of the coasters taking off. You might enjoy stopping to rest your weary feet for lunch or a snack while the children look at the ducks at the Hungry Bear. You might smile to see the delight when they spot a feral cat somewhere on property (who helps to keep any potential mice at bay, but they know better than to catch Mickey Mouse, I know. ;)) You might enjoy just sitting down somewhere by Paradise Pier and watch the sunset. We have done that before.

I bet... if you lived in a climate where in the winter time the snow and ice falls so quickly, and the snow lays so thick and deep that it can quickly send you off into feeling very down as you wake up to days of darkness, and evenings that end quickly due to the fast approaching darkness -that you would thoroughly enjoy an escape once a year into a place where it is almost always sunny. [Or, when it's not, you would probably enjoy feeling the sting of raindrops on your face and laugh, upon hearing your kids squealing with laughter, amidst their little yelps of 'Ouch, the rain is pelting me in the face' yet laughing hysterically when on California Screamin'.] Sometimes sitting on a bench and eating a churro is what makes life sweet. Or watching a parade. Or looking at the characters on the streets, as they mingle with the guests. Browsing through shops, watching the people in the candy shop make candy, or seeing Chef Oscar smiling at his guests and shaking their hands is all part of the Disney experience for us.

It is the ambience, Disney, and you created it - how can you expect us to want to leave right away, in only 5 short days?

Please Disney, would you let us all see a little bit of the customer service experience that you are world wide famous for - one who listens and understands, and seeks to make this (6 and 7 day park hopper passes as previously offered) possible for us? This is what we all are seeking. In no way will a few 'fast passes', or whatever they are being randomly offered, 'help' a family to cram more things into their trip. 5 days is 5 days, is 5 days, just as 6 and 7 days are 6 and 7. As well, if some people get them sent out, and others don't, it will create a bad experience for some. And really, in the course of 5 days, assuming a family goes on at least 10 rides, do you really think a handful of fast passes or whatever passes those are will 'make up' for lost time in the parks?

Disney execs., you may never know the sad feeling of waking up on day 3 or 4 of your trip, and counting the days down until the wonderful trip is over.

Disneyland might be familiar to you - but to my family, and to many others as well, it is pure magic. All of the time.

Walt Disney himself would not have wanted for people to feel they had to limit or restrict their time at his wonderful park - so why do you?

I don't want to go to a beach for my holiday.

I want to go to Disneyland with my family... The happiest place on earth. :flower3:
 
I have been doing a lot of thinking in the last few days. First of all, thank you very much to all of you DISers who keep up with contacting Disney, etc., as it is so important that they hear our voices, and I do believe they have someone monitoring this thread, which now has well over 28,000 views.

What I want to say is this - although it is 'nice' to receive some fast passes from Disneyland (here or there) for those who have made mention of that in this thread, it will NEVER make up for the fact that some families such as mine, traveling such long distances (Northern Alberta to Anaheim, via $$$$ flight) can now no longer plan to spend 6 or 7 days in the parks. Disneyland is not always about 'getting in all of the attractions.'

For my family, the Disneyland Resort is about spending quality family time together - enjoying our hard earned dollars [saved year round] to be able to receive the same rate or better (per day) than those purchasing the 5 day park hopper passes would receive, since we will clearly be spending more money in the parks (family, lunches, supper, breakfast sometimes, snacks, and more) since we are spending more time there.

Our Disney vacation to us is about spending enough time there to not have to go back home only to experience troublesome dreams whereby it is our last day in the parks, and yet we haven't seen all of the attractions that we want to see, and haven't even been to New Orleans square, and we can never ever, [in my dreams], find the Haunted Mansion.

The time spent in the Disneyland Parks should be a leisurely, fun, and exciting week spent with our family, not just 'up to 5 days' wildly racing around. (Please Disney, don't even suggest the add on passes that are expensive on an already-expensive trip, or the 'annual pass' which is even more pricey per day, and which doesn't pan out for non-locals.)

What do you like to do with your families when in the parks, Disney execs? I bet you would enjoy taking time to stop and watch the California Screamin' ride take off. We have watched countless amount of the coasters taking off. You might enjoy stopping to rest your weary feet for lunch or a snack while the children look at the ducks at the Hungry Bear. You might smile to see the delight when they spot a feral cat somewhere on property (who helps to keep any potential mice at bay, but they know better than to catch Mickey Mouse, I know. ;)) You might enjoy just sitting down somewhere by Paradise Pier and watch the sunset. We have done that before.

I bet... if you lived in a climate where in the winter time the snow and ice falls so quickly, and the snow lays so thick and deep that it can quickly send you off into feeling very down as you wake up to days of darkness, and evenings that end quickly due to the fast approaching darkness -that you would thoroughly enjoy an escape once a year into a place where it is almost always sunny. [Or, when it's not, you would probably enjoy feeling the sting of raindrops on your face and laugh, upon hearing your kids squealing with laughter, amidst their little yelps of 'Ouch, the rain is pelting me in the face' yet laughing hysterically when on California Screamin'.] Sometimes sitting on a bench and eating a churro is what makes life sweet. Or watching a parade. Or looking at the characters on the streets, as they mingle with the guests. Browsing through shops, watching the people in the candy shop make candy, or seeing Chef Oscar smiling at his guests and shaking their hands is all part of the Disney experience for us.

It is the ambience, Disney, and you created it - how can you expect us to want to leave right away, in only 5 short days?

Please Disney, would you let us all see a little bit of the customer service experience that you are world wide famous for - one who listens and understands, and seeks to make this (6 and 7 day park hopper passes as previously offered) possible for us? This is what we all are seeking. In no way will a few 'fast passes', or whatever they are being randomly offered, 'help' a family to cram more things into their trip. 5 days is 5 days, is 5 days, just as 6 and 7 days are 6 and 7. As well, if some people get them sent out, and others don't, it will create a bad experience for some. And really, in the course of 5 days, assuming a family goes on at least 10 rides, do you really think a handful of fast passes or whatever passes those are will 'make up' for lost time in the parks?

Disney execs., you may never know the sad feeling of waking up on day 3 or 4 of your trip, and counting the days down until the wonderful trip is over.

Disneyland might be familiar to you - but to my family, and to many others as well, it is pure magic. All of the time.

Walt Disney himself would not have wanted for people to feel they had to limit or restrict their time at his wonderful park - so why do you?

I don't want to go to a beach for my holiday.

I want to go to Disneyland with my family... The happiest place on earth. :flower3:

Wow, so well written, and I so agree with you! We don't live as far away (or anywhere quite as cold) as Alberta, but we also go only every few years and like to spend a week or so. We have never had only a 5-day hopper pass! One year we had a 8-day hopper pass and still left feeling like we didn't 'get it all in.'

The 'back door passes' Disney sent me will be nice, but nothing like an extra 2 days, even 2 half-days. I am dreading telling my daughters that we won't get to go into Disney on the day we arrive because we need to save our hopper passes for full days. The FUN of arriving is quickly putting things in your room (or just having them held because they room isn't ready, that's what we did last time) and dashing to the park! Last time we saw more in the afternoon/evening than we did any other day we were there, because the crowds were so small.

I am SO hoping that Disney will reconsider this policy soon and allow guests to add extra days. Hopefully the new procedures with turnstiles, ID, etc. will be enough to turn things around. Hopefully Disneyland will get the message about how much we want to spend $ in the parks for more than 5 days!

And please everyone, write!!
e-mail to: dlresort@disneyonline.com

Write snail mail to:

Disneyland
Guest Relations
1313 Harbor Blvd. P.O. Box 3232
Anaheim, CA 92803-6161
 
Wow, so well written, and I so agree with you! We don't live as far away (or anywhere quite as cold) as Alberta, but we also go only every few years and like to spend a week or so. We have never had only a 5-day hopper pass! One year we had a 8-day hopper pass and still left feeling like we didn't 'get it all in.'

The 'back door passes' Disney sent me will be nice, but nothing like an extra 2 days, even 2 half-days. I am dreading telling my daughters that we won't get to go into Disney on the day we arrive because we need to save our hopper passes for full days. The FUN of arriving is quickly putting things in your room (or just having them held because they room isn't ready, that's what we did last time) and dashing to the park! Last time we saw more in the afternoon/evening than we did any other day we were there, because the crowds were so small.

I am SO hoping that Disney will reconsider this policy soon and allow guests to add extra days. Hopefully the new procedures with turnstiles, ID, etc. will be enough to turn things around. Hopefully Disneyland will get the message about how much we want to spend $ in the parks for more than 5 days!

And please everyone, write!!
e-mail to: dlresort@disneyonline.com

Write snail mail to:

Disneyland
Guest Relations
1313 Harbor Blvd. P.O. Box 3232
Anaheim, CA 92803-6161


Thanks for your post, and for all of your support in our efforts!! :goodvibes Looking forward to your post when you receive your mail from Disney. :)
 
Very nicely put Jory. I may not travel as far as you, but I do understand the cold and snow. This is always a very magical vacation for me and my husband. We work 3 jobs every summer so that we can go. We don't want to go to the other parks. They don't hold the same experience for us that Disneyland does.:)
 
I was very disappointed that there are no more options for a 6 or 7 day pass. I'm coming from Canada so the trip isn't cheap. Luckily i had enough Airmiles to get a 5 and a 3 day pass. I complained back in july and got a similar response that you all got.
 
Surely there is a way to ensure that the tickets are signed (with ID presented at that time or even at the gates I don't mind doing so) and I feel that a quick 'on-the-spot' photo, for a longer than a 5 day pass, especially in this day and age of computers, is entirely possible, yes?

I agree wholeheartedly! Disney should be able to print a quick picture on their passes, just like Costco or Sam's Club. It's instant now! I like that much better than the finger printing that they are trying in Florida.
 
Just received a call from Disneyland in response to my letter. The lady stated how sorry she was in my disappointment that the 6 day hoppers were no longer being offered. She also stated that there is a possibility that they will be bringing them back once the ticket fraud gets under control. Hope this is what the plans are, everyone needs to keep writing letters they are being looked at. The more that express their disappointMent, the more Disneyland will look at this issue!
 
Just received a call from Disneyland in response to my letter. The lady stated how sorry she was in my disappointment that the 6 day hoppers were no longer being offered. She also stated that there is a possibility that they will be bringing them back once the ticket fraud gets under control. Hope this is what the plans are, everyone needs to keep writing letters they are being looked at. The more that express their disappointMent, the more Disneyland will look at this issue!

That is excellent news that they may be looking at offering the 6 day park hopper tickets once more if they can get the ticket fraud under control, and I would think if anyone could do it, Disney could. ::yes::
Perhaps some progress is being made overall, and soon we can do a happy dance hopefully! :dance3:
Thanks for posting about your phone call from Disney, we all appreciate it.
 
I just listened to the podcast and they talked about the ticket fraud and mentioned that everyone with multiple day tickets will now have to show their ID when entering the parks. I rushed home to check this thread to see if there was an update that we could now buy longer tickets but I guess not :(. Perhaps showing ID doesn't do much since your name isn't actually on the ticket itself but for a moment there I had hope.
 
I just listened to the podcast and they talked about the ticket fraud and mentioned that everyone with multiple day tickets will now have to show their ID when entering the parks. I rushed home to check this thread to see if there was an update that we could now buy longer tickets but I guess not :(. Perhaps showing ID doesn't do much since your name isn't actually on the ticket itself but for a moment there I had hope.

Now they are having people sign and or print their names on the tickets. Also apparently the Costco tickets the CMs take the ticket and give you new tickets with your name printed on them so they are starting to have names on tickets now.
 

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