Were you specific in your request for compensation? If you didn't make a specific request, then Disney will do what they think is best.
We also had a problem with our hotel room on one of our trips. I don't complain much, but this was pretty awful for a deluxe resort. I requested a refund of the difference between what we paid for the deluxe room and what we would have paid at a moderate. We received three nights at the deluxe resort. We were a little skeptical because our first experience was so awful, but since the total cost would be equal to what we requested, we took it.
My point is that you must tell them what you want and negotiate from there. I worked in an office that dealt with customer problems, and it was much easier to resolve problems with those who made their expectations clear. They nearly always got their (reasonable) requests honored.
We also had a problem with our hotel room on one of our trips. I don't complain much, but this was pretty awful for a deluxe resort. I requested a refund of the difference between what we paid for the deluxe room and what we would have paid at a moderate. We received three nights at the deluxe resort. We were a little skeptical because our first experience was so awful, but since the total cost would be equal to what we requested, we took it.
My point is that you must tell them what you want and negotiate from there. I worked in an office that dealt with customer problems, and it was much easier to resolve problems with those who made their expectations clear. They nearly always got their (reasonable) requests honored.