It isn’t new. If 2 individuals in your party both have a DAS, neither can get a return time on the others’ DAS. So you can’t get a return time for Splash for the whole party while DS gets a return time for BTMR for the whole party. If everyone wants to ride Splash, both of you will need to get return times for it, possibly splitting the rest of your party. Then do the same for BTMR. You can all ride together, but it is 2 separate return times for each attraction.
The PP had already registered apparently and was just doing a planning chat for some additional advance selections not made previously. If you're waiting for the video chat, it can take MUCH longer. I hope you have at least filled out the form and are in queue for the video chat now, but you never know since it took someone else 11 hours the other day!
I've heard on either this thread or another, that this is a pilot program until Nov 1. I've also noticed that several of the CM names mentioned have been the same, including those who I worked with today. That leads me to believe that this initial period has just a handful of CMs and using these experiences in a trial way before a full rollout Nov 1. That's my theory, whether it's accurate or not, the pieces seem to fit that way. If that is indeed the case, think about it like a dr office. Waiting room waits are ALWAYS shortest in the early morning, and then as patient visits get a little longer, the limited number of doctors can NEVER catch up to being on time for the later appointments. I would say that getting on first thing at 7am might be the best scenario. I had no luck at all waiting for hours and hours getting on after 3pm for 3 days straight. 7 am today and I was done around 11, with my first interaction before 10. Hopefully, soon, more CMs will be trained for the full rollout.
I have not filled out any forms and had to stop for today. 
I doubt it
I had Raynette and she did the same to me. I didn't even get through fully explaining why I needed it and she was like, "You qualify!"
I hope you were able to get a chat. After you hit the blue rectangle, the chat box should appear to the right along with a start button (just type start and enter if you had a previous chat and the start button doesn't appear). After you hit the start button, you should get an automated response confirming you are in queue. This is the queue for the first portion of the chat where a CM will send you a form to fill out and then that CM will send you to the next queue for the video chat with a different CM. You should get another automated message when you enter the second queue as well. It took me 4 days and 4 different devices to finally get it all done. Recently, more people have been discussing their issues with the video chat on the Summary of DAS changes thread if you want to see what other people are suggesting there. I wish you good luck if you haven't been successful yet!
