Thrifty Car Rental Issue - Location Phone Number?

[TinkAgainU]

Rented a Thrifty Car at San Diego International Airport - got a weekly rate and on the forms they provided he showed me the weekly rate and daily rate if I extended (which I was pretty sure we would need). Was a hassle trying to extend with online and app issues but finally got it done BUT the rate (even for the completed week) nearly doubled, and when I called Customer Service (on hold 20+ minutes multiple tries) finally reached someone who said could not help me, contact the Airport location directly - but she had no phone number and phone number is not listed online (tried Google too). She said call back and hit #5 on their (877) number which disconnects me. So frustrated and feeling ripped off!!

Does anyone have a phone number for the San Diego Thrifty Car Rental counter? I'm over an hour away and can't see driving down days early to sort this out being viable. I tried to contact them by email also, but their online contact forms are pulldown menus that don't apply (I sent something anyway just to "try")...

I don't have high hopes for sorting it out at the counter by phone (or honestly, in person, based on the horrible reputation of Thrify/Dollar/Hertz but any help appreciated.

 

[NotUrsula]

I checked FlyerTalk for you, and no dice; they had a discussion about it, but no one was able to supply the number. It looks like the only way to call it directly is to do so internally; all outside calls come in via the 877 tree.

Since it appears you haven't actually rented yet, I'd say that hassle though it is, start over and try to find a good rate elsewhere. IME, any material changes to a reservation (and particularly changing the dates) will void the original rate, and no amount of reasoning with them will restore it.

 

[TinkAgainU]

Since it appears you haven't actually rented yet

Thanks for your efforts. I don't think I was clear - I picked up the car with a one week rental - the forms clearly show the weekly and (additional? I was told) day rates. On the 7th day I extended two days... it then retroactively DOUBLED my first week rate, and doubled the rate of each additional day.

I can "almost" understand increasing rates on extensions (although that is not what the rates I was handed indicate) but retroactively changing the prior week makes me see red... and you can't reach anyone on the phone to sort it out. Crooks.

 

[TinkAgainU]

Moral of this story seems to be NEVER EXTEND a rental with Hertz/Dollar/Thrify (all are essentially the same company) since the Counter people said this is a common $$$ issue. On a positive note, it took a while, but a kind, onsite counter manager was able to fix it