We had a room in the Cabanas - 8A. The room was dirty when we arrived. We grabbed a mousekeeper walking by and asked her to take a look at the pillowcases, sheets & comforters - we had been in the room less than 15 minutes. She was appalled at how they looked - tears, stains, etc. She brought new pillowcases and said we would get a VIP cleaning in the morning. Well, my DH called the front desk and asked to speak to a manager. They assured us the room would be cleaned top to bottom that day. So, we left for a day at the parks and upon our return, everything was sparkling and smelled of bleach.
That was the last time it was actually cleaned. They swapped out towels and made the beds....but there were still soap stains in the bathroom and hair left around the sink and floors. It was never vacuumed again, etc. I was sorely disappointed in mousekeeping. We left $5 a day for the first 3 nights and then stopped. I was not going to tip for poor service all week long. We also never received even one towel animal and I didn't see any in the windows like you do at other resorts. 
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For our meals....the Pepper Market had really nice food to choose from. The service thing was a bit weird and confusing. They never really explained what to do and if we asked, the wait staff seemed to speak limited english. They were very nice, but did not communicte to the patorns very well. We ate there 3 times during the week - for lunch or a late night dinner. Every time we were there, people around us were confused about how to get their food and how to get refills, etc. Maybe they need to hand out a card when they seat you that explains what you need to do. The host or hostess doesn't do a great job of it and the servers have trouble with the language barrier! Once you figure it out though....you will enjoy the counter service meal. It sure beats hamburgers and hot dogs at the parks! 
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So, we will not stay at CSR again. I did not feel as if I was at Disney b/c is was so incredibly quiet and serene there. If I want to go to a resort and relax on vacation, I would do it somewhere other than WDW! When we go there, I expect to feel as though I am at Disney 24/7! We take 3 or 4 week-long family vacations a year and our WDW ones are fast-paced and fun. Our beach or mountain vacations are for relaxing and just enjoying ourselves.
I wish I had realized before this trip that the CSR seemed so totally distant from WDW. I read a ton of reviews and was pleased with what I read! I guess I should have read between the lines to see that words like beautiful, relaxing, etc. were not words we wanted to describe our family Disney vacation spot.
WOW... there's no excuse for the dirty room and lack of decent mousekeeping. I'm sorry you experienced that. You should get your room cleaned daily.
As for your description of the Pepper Market - whoa, that really differed from what we experienced. When my friend and I walked up to the host/hostess stand (we went 3 times during our 1 night stay), each time we were asked if we had been there before and the first time the host explained everything. On the next 2 times, we told the host/hostess we had been there previously, and were just seated without the overview talk. Personally, I REALLY liked being seated and given a clean table w/cloth napkin & cutlery without having to walk around looking for a seat. Our servers, hosts/hostesses, cashiers, and those cooking/serving the food were all fluent in English from what I experienced (but I was only there an overnight stay, so I do understand how you could have a totally different experience over a week).
The ticket we were given to have stamped also described what to do (I believe on the back). Then our server came over and asked what we'd like for drinks and then also encouraged us to go to the different food stands and order/get our tickets stamped. I think the stands even had signs that indicated "Order Here" or something like that. After we ordered, our ticket was stamped and we were told to come back in 10 minutes to pick it up. The system worked well for us. After we ate, we took our tickets to the cashier and paid.
Hopefully future CSR guests will check out Buzz's site and his
info sheet which has a pic of the ticket that explains the whole Pepper Market process, so they'll know what to expect in advance and avoid confusion.
I personally love the theming of CSR - it has touches of Disney that are just right IMO. The peaceful environment is something I look forward to after being surrounded by tons of people in the parks. The theming at the values just doesn't do it for me. Thankfully there are plenty of different Disney resorts for everyone's tastes.
Again, I'm sorry you didn't get the mousekeeping service you deserved, and I'm glad you had fun at the Dig Site pool and enjoyed some of the food at the restaurants. I wouldn't like the sauces on my food either!
I hope your next resort stay goes better. I do appreciate your honest review of your trip!
They always explained the procedure or asked if we been there before.
