We got passed off to Greg Cootz from Jackie Layne who he married and she quit Disney, I don't think we've ever hear one word from this guy since we were passed off, Jackie was great always kept in touch, I've even had questions about add-ons and stuff and he has never gotten back to us, So I would look for a different guide, and when I want to do an add-on, I'll ask for someone else too, I'm amazed from some of the postings from otehr members who say they get cards at holidays and phone calls and even messages when they are "home" from their guides still.ÃÂ