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We did it at checkin and they did it right then. They are really good with trying to accomodate all of your requests, but they can't give it to you, if it's not available.
Ask for a room in Tower One with a view of IOA. I don't believe it's possible to have a IOA view from any other tower. Some standards in Tower One will face the front of the hotel. The staff are very accomodating when trying to fill requests, but like SpideyHulk said, they can't give it to you if it's not available.
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