No, this isn't about hierarchy, they just don't know how to do the job at the same level. It is their lack of training but that is hardly fair to those who are better at their job to have to constantly do other's jobs too. They use the offshore people to keep things going 24 hours, so when the US people are sleeping, the off shores are supposed to be doing the job, but they mess things up. It is a problem that they have been trying to "fix". But sadly, in big companies, the higher ups only see numbers, not reality.