Jim Hill interview will mousechat.net #2
1. Disney is seeing through MyMagic+ and Surveys that guests who get 10 experiences a day leave happy and feel like they got what they paid for. So this is what disney is aiming for with guests especially with the FP+ pre-booking.
2. There are special magic bands for VIPs they are called the Rockstar bands. These bands were given to the media members at the mine train press event and you could walk up to any attraction and get in the FP+ line without booking a FP.
3. Average guest comes back every 3.75 years Disney is focused on those guests.
4. Guest Spending is increasing with magic bands.
5. Comcast is looking at Universal as a growing resort, Disney sees WDW as a Mature resort with too many hotel rooms and they need to make the most out of things. This leads to cuts like the removal of a golf course and additions like the wind down events or Harambe nights.
6. Memory Maker is Disney's run at a full photo service they have added a ton of photographers in the parks, trying to make the most out of what they have.