here's what I posted last year on the closing time thread...
"So after three days of stalking the mailbox, the letter shows up today with my membership number. I call the MS number (this time with option 1) and ask for the activation code so I can set my new account up, and come to find out, the number they send you in the letter isn't even the number you use to setup your online account. Rather, the online account needs a "club ID" number -- not your member number. So if anyone else is waiting for the DVC letter to show up -- you might try the following:
dial 1-800-800-9800 -- option 1. Keep hitting 0 until you get a person. Then let them know that you need your club ID and activation code. It might work for you."