tmasingo
<font color=teal>Glad to see a Woo Hooty was final
- Joined
- May 16, 2005
Have a GREAT time and a wonderful holiday!Off to WDW tomorrow night---arriving 6:15 AM on Sunday morning for nine days
Have a GREAT time and a wonderful holiday!Off to WDW tomorrow night---arriving 6:15 AM on Sunday morning for nine days
I know!! Very long way to go
My order should be back on track. Yankee candle says it should ship tomorrow...
Suzanne
That was the one that most concerned me.
Sounds like they did upgrade the shipping for you
Wish they would have done it for the ones here too.
Just a couple more to go.
Hows this for news, it arrived!
I received a generous and gorgeous large jar of Red Apple Wreath plus two Christmas Cookie votives.
Thanks so much Suzanne, the Red Apple Wreath is a new one for us (couldn't see it in shops here) and the smell of it takes me right back to the Christmas store in Downtown Disney! A memory I certainly love I will burn it all over the festive season for sure!
I was amazed to see that the box was stamped as leaving MA on the 11th of January, so it got here in just three days after all that! It was sent Express, was this an upgrade from YC? I hope so for all the trouble they are putting everyone through.
Anyway, I'm thrilled and it is much appreciated,
Best Wishes,
Gaspodé
I got a reply from Yankee candle...but I can not believe they aren't expediting shipping with all the mess they made
Dear Nancy,
Thank you for being a valued Yankee Candle guest.
We apologize for the delay in shipping and the missing candle.
Thank you for bringing this to our attention.
Since you have ordered from us before, you know that this is not typical of the level of service we provide.
We are happy to send you a Mistletoe candle, however, please note that this will not ship until after Christmas.
If you would like this candle, or another one, please let us know.
We look forward to hearing how we may best assist you.
Suzanne
Could I have a reminder please? I will not be ordering through the website next time
Just sent an e-mail about the missing item.
Lisa, did you ever get a response?
How about you Tink_or_Belle?
Just sent an e-mail about the missing item.
Lisa, did you ever get a response?
How about you Tink_or_Belle?
Hi Nancy,
I am sorry I did not see that you posted this. I have not received any kind of response. This is the email I sent at 7:52pm on Thursday.
I am writing this with regards to an order (copied below) that I placed November 11, 2007 that the recipient just received today. The fact that it took an entire month for my order to be received is just unacceptable. I received an email on December 10, 2007 stating "the credit of $8.00 that I was promised has been applied to my credit card". I have no idea what this credit was for, only assuming it was for shipping since I had sent an email inquiring as to the status of my order and had heard that shipping charges were being refunded because of shipping delays.
When the person received the order, the packing slip listed the same items as listed below, except the Mistletoe Small Jar was not included in the box. I do not know if this item was removed from my order and that is what the credit for $8.00 is for, but I did not make any changes to the order.
Again, I have to say how extremely disappointed I am with Yankee Candle over this order. I would appreciate a response as to how the person I placed the order for will be receiving this missing item and I hope that I will not incur any additional charges due to this error.
Thank you very much for any information that can be provided.
I even copied & pasted the order info. I did try to call them twice yesterday and the line was busy. I can't believe they responded to your inquiry and not to mine. You must have been nicer in yours! But none the less I am glad they are at least sending it to you and apologize that you had to go through all that.
Hi Nancy,
I am sorry I did not see that you posted this. I have not received any kind of response. This is the email I sent at 7:52pm on Thursday.
I am writing this with regards to an order (copied below) that I placed November 11, 2007 that the recipient just received today. The fact that it took an entire month for my order to be received is just unacceptable. I received an email on December 10, 2007 stating "the credit of $8.00 that I was promised has been applied to my credit card". I have no idea what this credit was for, only assuming it was for shipping since I had sent an email inquiring as to the status of my order and had heard that shipping charges were being refunded because of shipping delays.
When the person received the order, the packing slip listed the same items as listed below, except the Mistletoe Small Jar was not included in the box. I do not know if this item was removed from my order and that is what the credit for $8.00 is for, but I did not make any changes to the order.
Again, I have to say how extremely disappointed I am with Yankee Candle over this order. I would appreciate a response as to how the person I placed the order for will be receiving this missing item and I hope that I will not incur any additional charges due to this error.
Thank you very much for any information that can be provided.
I even copied & pasted the order info. I did try to call them twice yesterday and the line was busy. I can't believe they responded to your inquiry and not to mine. You must have been nicer in yours! But none the less I am glad they are at least sending it to you and apologize that you had to go through all that.
It finally arrived!!!
Thank you so much, Becky (roberr1187)
I received a Farmer's Market candle in Cinnamon Apple Berry
A suede tote with a Spiced Pumpkin jar candle, 4 votives and a votive holder.
It was well worth the wait.
Merry Christmas.