So I am at my booking windows today and want to add a day to my current vacation. Studio value at AKV ( Obviously a pretty hard category to get in July). It takes 45 minutes of constant dialling to get into the Q followed by an hour wait to speak to an adviser. I am then informed that they are only dealing with Member cruises this morning and I should call back later. I am so cross as I feel that they all about getting the cruise money in and they don't give a hoot about the members that have paid thousands of dollars for DVC.
Why is there not a dedicated cruise number?
I don't know why I should be treated like a second class person and a member booking a cruise should get first class treatment. Why can't we all be treated the same?
I live in Scotland and it is not easy for me to phone in the evenings. We are 5 hours ahead of Florida time. I realise where I live is not Disney's problem, but the inconvenience of having to be on hold for hours at bed time is not helping my frustration.
I bet if I called wanting to add on points they would find someone to talk to me.
Oh dear - what a rant - I think I need to calm down. I usually love DVC and hate to have negative feelings towards Disney
Rant over............
Katrina
Why is there not a dedicated cruise number?
I don't know why I should be treated like a second class person and a member booking a cruise should get first class treatment. Why can't we all be treated the same?
I live in Scotland and it is not easy for me to phone in the evenings. We are 5 hours ahead of Florida time. I realise where I live is not Disney's problem, but the inconvenience of having to be on hold for hours at bed time is not helping my frustration.
I bet if I called wanting to add on points they would find someone to talk to me.
Oh dear - what a rant - I think I need to calm down. I usually love DVC and hate to have negative feelings towards Disney
Rant over............
Katrina