I'd been reading lots of posts on here before our recent trip to BWI, as we'd never stayed Club Level before. Here was our experience:
- I was never contacted by DSS prior to our trip. I finally e-mailed them a couple weeks before
our arrival, requesting a 3rd floor room for its larger balcony (we had a deluxe room booked).
DSS replied, assuring me they would do their best to accommodate my request. Got a text
from them on arrival day, stating our room was on the 4th floor.
- We were not met by anyone from the CL staff, nor were we shown to our room by anyone else.
We only found the Innkeepers Club because it was right around the corner from our room.
When we asked the young(ish) guy at the CL desk where to find the lounge, he just pointed and
said "down the hall, to the right." No welcoming hello, introduction, or anything.
- The food options weren't quite what I was expecting, particularly the desserts in the evening.
They were on the cheaper end of the scale, as were the pastries in the morning at breakfast.
Discovered that Club Level isn't worth the extra cost for our family, as we were always in the
parks during dinner hours. We mainly only used it to get beverages to keep in our room.
Their staff members were all very friendly and willing to help, though.
- There were several CL staff members attending the desk at different times. Aside from one
older gentleman who was very friendly and helpful, none of the others spoke, even to say
hello, when we walked by. After reading about people referring to them as practically being family
members, it was a bit disappointing. To me, anyway.