CMs are rewarded for making guests happy, and punished for upsetting guests. Generally speaking, unless you keep very detailed records of which CM told you what, and then when you find that one gave you bad information pursue punitive action against that CM, there is very little danger to a CM to tell you something that you want to hear. I know sometimes when I overhear conversations between customers and customer service agents, you can tell that this customer will have a very bad reaction to any information contrary to what they want to hear. Human nature is such that many customer service people will rather defer that bad reaction to when some other person has to deal with it. I bet that happens a lot.