The app/virtual queue system and even the kiosk boarding pass option are difficult and in my case impossible to use due to disability. I am not alone. I have heard from other friends with disabilities who could not use the system. In my case, I have a condition that includes a sleep disorder and chronic fatigue and it is impossible for me to be up at the early hour required to be at the opening. In CA it is currently 8 am. Still much too early for me. It is not a choice for me. To get up earlier than 8 am and not have the time needed to gradually get ready for my day would literally make me very ill for days. (I can do a 10 am entry at the earliest, and that is pushing it for me.) Several of my friends have the same disability or their children do. Or their kids have intellectual disabilities and the early morning hours don’t work for them because it creates meltdowns, behavior problems, etc. They have not been able to ride. Guest services for visitors with disabilities offer no solutions. For guests with disabilities like this, I have a couple of ideas to offer.
1st idea:
Reserve a small number of seats for each boarding group which would be held till maybe 15 minutes before that group’s turn to board and ride. Like House seats in a Broadway theatre. There are always a number of seats held until half hour before curtain in case some VIP or friends/family of someone in the show needs last-minute tickets. If not, they get released. (And I’m sure all the celebs visiting the park are not having to use the virtual queue. They are just ushered onto the ride.) These reserved spots would be given out via Guest Services at Town Hall. So just like getting a
DAS pass, you'd get a pass for the ride at a certain time. When they are gone for the day, they are gone.
2nd idea:
Keeping it equal and fair to EVERYONE, don't make all the boarding groups available all at once in the morning. Space them out. I.e. - if there are 100 groups available to join, have 50 available at 8am, then 25 at 10am, 25 at 12 noon. I have heard from several people about this idea. That it also may help when the ride breaks down.
My kids, who also have the same condition, and I are going to SWGECA next week. We hoped to get on the Rise of the Resistance, but we know we won’t be able to get in a boarding group. If Disney keeps this system, we will NEVER be able to ride this attraction, ever. I hope they go to a regular line system at some point in the future. OR take my suggestions. Because it really isn’t fair to offer something that not everyone can access with equal opportunity.