Just wanted to give a head's up to anyone booked on the Costa Rica trip. The itinerary as it was when I booked had us taking a charter flight from San Jose to Cano Negron on Day 2, the wildlife refuge tour, and then coach transfer to Arenal that afternoon. Now, there is no charter flight, and rather a coach ride to Arenal and white water rafting on Day 2, and a coach ride to/from Cano Negro on Day 3. This is substantially more coach time than I was looking for on this trip. I just happened to notice this change when I looked at the itinerary that came in our box last week; it was never communicated to us.
We are pretty disappointed in this change. I consider bus time when choosing our adventures as our kids tend to get carsick. I did call to ask if what I was seeing was indicative of our itinerary for our trip, and I was assured it was. I do wonder if this change is in response to the charter flight accident several weeks ago, but I was told that the itinerary has been that way "for a while". Unfortunately, after waiting to speak to a supervisor for 20 minutes, I gave up on trying to provide my feedback. Interestingly...there is no monetary refund available for this itinerary change, although I am sure that ABD is saving $$...unfortunately, at the expense of the guests’ comfort.
I'm sure we'll still have a good time, but I am continuing to notice negative changes to the customer service/communication we have experienced since our first Adventure several years ago.
We are pretty disappointed in this change. I consider bus time when choosing our adventures as our kids tend to get carsick. I did call to ask if what I was seeing was indicative of our itinerary for our trip, and I was assured it was. I do wonder if this change is in response to the charter flight accident several weeks ago, but I was told that the itinerary has been that way "for a while". Unfortunately, after waiting to speak to a supervisor for 20 minutes, I gave up on trying to provide my feedback. Interestingly...there is no monetary refund available for this itinerary change, although I am sure that ABD is saving $$...unfortunately, at the expense of the guests’ comfort.
I'm sure we'll still have a good time, but I am continuing to notice negative changes to the customer service/communication we have experienced since our first Adventure several years ago.
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