I picked up my rental car from Firefly on October 19th. The rep at the counter kept trying to upsell me on everything but I politely told her "no" each time. She gave me the keys and the contract and I left to find the car.
As others have said there is not enough Firefly signage in the garage. And it was quite a walk with all of our luggage. We finally found the car - a Ford Focus. I had a question about the car so I called the gentleman in the booth over to the car. He answered my question and we drove off.
We stopped at the guard booth. I gave the guard my Driver's License and the contract. She reviewed everything, looked the car over and asked me if the gas tank was full. I told her it was. She returned my Driver's License and the contract and we were off.
When I returned on October 23rd to return the car, there was no one in the booth to receive the car. I waited for awhile for someone to come and no one did. I asked a young lady that walked by if she could tell me where the person is who I should return the car to. She said she didn't know because she worked for Hertz but that someone should be there.
I waited a few more moments and then I called the phone # on the contract to find out what I should do. That # didn't work so I had to look up another # to call. I spoke to several people who tried to find someone I could speak with to to try to figure out what to do.
As I was going through this, a couple drove up who was also returning their car. They got out of the car, left the keys and started walking away. I asked what they were doing. They pointed to a sign (which I had seen) and said the sign says to leave the keys in the car and write down your ending miles.
As they walked away I read the sign again. The way the sign was written, it referred to what to do when returning a car during the hours that Firefly was closed. Since I was returning the car at 9:00 am and Firefly was supposed to be open, I didn't feel comfortable just leaving the keys in the car.
After getting no help from anyone on the phone and waiting close to 30 minutes, I decided to take the keys and walk back to the Firefly counter in the Terminal. I took a picture on my phone to show the mileage (16,537) and the gas tank level (full) and started walking towards the terminal. By now I am fuming.
I try to remain calm as I approach the counter. I explain the situation to the Rep. She apologizes and says she is not sure why someone was not in the booth to receive the car when I returned it.
I gave her the keys and told her the ending miles. She asked if the tank was full and I told her yes. She printed a receipt and gave it to me. She told me that the rate I had reserved ($75.38) would be honored. She also said she would let her supervisor know that no one was in the booth to receive the returned cars.
I took the receipt and left.
If Firefly had the cheapest rate I would rent from them again. But the next time if there was no one to receive the car when I return it, I would just lock the car and return the keys to the counter in the terminal like I did this time.
Your never "forced" to take it. Give me a break. This is from someone who has been renting for 20+ years. I have NEVER been forced to get their insurance or their gas. 
Ive rented Dollar, Alamo, National and Enterprise.
