MamaBelle4
DIS Veteran
- Joined
- Feb 29, 2016
They defended her - called her a great employee and insisted she was joking but acknowledged it was insensitive and the workplace was not the right place to make such a joke (but where is the right place to "jokingly" threaten a 6 year old?)I was on your side until I read the response you received. I think they handled that reasonably. They acknowledged, apologized, stated how they plan to keep it from happening again, offered an incentive to return, and invited you to contact them further if needed. It was a pretty good response IMO.
If an acknowledgement of wrongdoing and an apology isn't enough, what is it you're looking for?
They lied about a manager handling it immediately because I overheard the one employee say, "when the manager gets back".
They did apologize.
What I would like? For her to be removed from customer interactions. She had noise cancelling head phones on. We did not approach her. She chose to remove the headphones to interact with us. Obviously steps they've taken before are not sufficient and she has difficulty understanding what is acceptable and appropriate.