Digital Membership Cards?

[Ariel 1715]

I am getting the same thing and I also received a call telling me it was fixed!

 

[otterpop]

I arrived at SSR on Thr and leave today . I’m a blue card holder, but the MM pass says “DVC ND”. This was a no parks trip. I took a screenshot of my DVC card from the DVC site and added it to the notes app on my iPhone for easy access. We ate at several DS and Resort QS and Table restaurants and did some shopping; I had 0 problems using my screenshot to get the discounts (about 11 times total).

I only asked a few CM’s about the MM pass and none of them really knew what the heck was going on with the current issues nor what the future plans are for it. They’re best guess though goes along with the discussions in this thread; hopefully the pass will be used for everything like unlocking doors, parking gates, etc…, you just waive your phone by the scanner and it does what it’s supposed to do (just like a magic band).

For those of you stressing about the current issues not being fixed in time for your trip, I can only guess that if they aren’t, you will most likely be able to still use a screenshot from the DVC site.

Also, for as much as we all ***** about Disney IT, with every trip, I am more and more impressed with what they are doing (when things work as they are supposed to! ).

 

[18sprint]

Warning, this is a NO Pixie dust comment, so if you don't like negativity, then don't read this.

My spouse and I both are on our DVC contract. We are Blue Card holders. Tried following the video tutorial on the DVC site to get the digital Blue Card. Well, its a total bust. (not surprised since its Disney IT). 1) Can't add my spouse, her name isn't even listed and I can't find any information on how to add her. . 2) I can select the DVC card, but the only way to save it is through Google Pay. I don't want Google Pay, all I want is to have the digital membership card. 3) When I open the details of my card it says, Robert D DVC member ND. Really, can even print my whole name and ND, no discount. Wrong again. After sitting on hold for over 4 hours on the phone, then getting disconnected, I finally sent a nasty gram and fully expect a canned executive response blaming our current world situation for all the issues. I'm venting now. Going in Feb so I can see spending one of our vacation days in Guest Services trying to straighten out this IT created mess. Can't wait to get my $1.00 refund on my dues for the money saved not giving it's members a physical card.

 

[18sprint]

Oh, it will show me as DVC and it did, but they have to see the DVC Y or DVC ND, and as of today, that is only possible by pulling it up.

Again, starting Feb 1st, that will be the expectation as they expect all glitches to be fixed, unless you have been given other info.

Why would all those managers and supervisors I talked to not say this is the plan vs telling me that the phone or watch needed. Why would the DVC video have you add to the wallet?

I definitely do hope it does eventually become automatic but that won’t be anytime soon per CMs.

Can you explain to me what the "wallet" is? When I keep playing with getting the digital membership card, it keeps taking me to Google Pay. I don't want Google Pay! I feel real stupid right now. : {

 

[JETSDAD]

Warning, this is a NO Pixie dust comment, so if you don't like negativity, then don't read this.

My spouse and I both are on our DVC contract. We are Blue Card holders. Tried following the video tutorial on the DVC site to get the digital Blue Card. Well, its a total bust. (not surprised since its Disney IT). 1) Can't add my spouse, her name isn't even listed and I can't find any information on how to add her. . 2) I can select the DVC card, but the only way to save it is through Google Pay. I don't want Google Pay, all I want is to have the digital membership card. 3) When I open the details of my card it says, Robert D DVC member ND. Really, can even print my whole name and ND, no discount. Wrong again. After sitting on hold for over 4 hours on the phone, then getting disconnected, I finally sent a nasty gram and fully expect a canned executive response blaming our current world situation for all the issues. I'm venting now. Going in Feb so I can see spending one of our vacation days in Guest Services trying to straighten out this IT created mess. Can't wait to get my $1.00 refund on my dues for the money saved not giving it's members a physical card.

Does she have her own DVC and MDE accounts an have them linked? That would be needed in order to each have the digital membership. It does also require using a wallet which on android would be Google Pay. There is a known issue that they've been working on with regards to grandfathered accounts that they hope to have fixed by the end of the month.

 

[Sandisw]

Can you explain to me what the "wallet" is? When I keep playing with getting the digital membership card, it keeps taking me to Google Pay. I don't want Google Pay! I feel real stupid right now. : {

Google Pay is the same as Apple Wallet. So, you have to use it to hold the Magic Mobile Pass which is what is now also your DVC card.

Now, I read you do not need to actually add a credit card, but need the app to use the new pass to get discounts.

Each owner has to have their own account and own pass. Also, they are working on the issues with some owners not having the correct code. It is supposed to be fixed by end of month.

 

[zavandor]

They have way over complicated this.

They could add this to the company motto, just below "It all started with a mouse"

 

[erionm]

I only asked a few CM’s about the MM pass and none of them really knew what the heck was going on with the current issues nor what the future plans are for it. They’re best guess though goes along with the discussions in this thread; hopefully the pass will be used for everything like unlocking doors, parking gates, etc…, you just waive your phone by the scanner and it does what it’s supposed to do (just like a magic band).

The Disney MagicMobile Pass will not be used for entry into your hotel room. Disney will eventually be supporting a new iOS 15 feature from Apple called Hotel Keys. Once Disney rolls out support at WDW, you will add a separate room reservation specific card to your Apple Wallet which will allow for simpler room entry using a compatible iPhone or Apple Watch.

 

[CraigInPA]

The Disney MagicMobile Pass will not be used for entry into your hotel room. Disney will eventually be supporting a new iOS 15 feature from Apple called Hotel Keys. Once Disney rolls out support at WDW, you will add a separate room reservation specific card to your Apple Wallet which will allow for simpler room entry using a compatible iPhone or Apple Watch.

I find it incredible that Disney chooses to support people with iphones (23% of the market) with every new feature Apple offers, yet offers only the most basic functionality for Android users. I guess it's easier for their developers to develop for a defined platform and not have to ask the operating system if NFC is included in the phone's firmware, which, again, reinforces the low level of competency of Disney's IT staff.

 

[Airb330]

Warning, this is a NO Pixie dust comment, so if you don't like negativity, then don't read this.

My spouse and I both are on our DVC contract. We are Blue Card holders. Tried following the video tutorial on the DVC site to get the digital Blue Card. Well, its a total bust. (not surprised since its Disney IT). 1) Can't add my spouse, her name isn't even listed and I can't find any information on how to add her. . 2) I can select the DVC card, but the only way to save it is through Google Pay. I don't want Google Pay, all I want is to have the digital membership card. 3) When I open the details of my card it says, Robert D DVC member ND. Really, can even print my whole name and ND, no discount. Wrong again. After sitting on hold for over 4 hours on the phone, then getting disconnected, I finally sent a nasty gram and fully expect a canned executive response blaming our current world situation for all the issues. I'm venting now. Going in Feb so I can see spending one of our vacation days in Guest Services trying to straighten out this IT created mess. Can't wait to get my $1.00 refund on my dues for the money saved not giving it's members a physical card.

I can’t seem to get a digital card either. Im sorry you’re having issues too.
1. My name is on the contracts.
2. I have never had my “own” DVC account. It simply wouldn’t ever, ever let me have one. I called DVC a lot about it over the years and gave tf up a few years ago. I just log in with his to book rooms etc.
3. I was always mailed a blue card

I guess I’m just out of luck and will never have a card ever again. I don’t have hours to troubleshoot absolutely awful IT anymore. My husbands card seems fine so at least one of us will be able to get the discounts etc and luckily we travel together.

Does she have her own DVC and MDE accounts an have them linked? That would be needed in order to each have the digital membership.

That has been the problem for me since 2012. I have a MDE obviously but I cannot sign up for a DVC account. Well actually I do have one but it doesn’t identify me as a member. I did a lot of work on this years ago and it still never identified me as a member. The odd thing is I was always mailed a blue card. The one time Disney IT got my account working (2014?), my husband’s DVC log in immediately stopped working. So the guy undid the changes and basically told me, “no idea sorry.” I know I wasn’t the only Person with this issue. Other members were definitely helpful but I never got it working as they need to give me an activation code I guess? (We have 4 contacts 3 resale, 1 direct)



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[DonMacGregor]

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I got the member numbers for both of my associate members, along with heir activation codes, in about 5 minutes via chat.

 

[keishashadow]

Late to the party. Ran into issues following instructions on member website to set up . Yes, we are blue

I don’t choose to set up Apple wallet

Have been DVC members for decades, the mr has never gone into website or interacted with MS even tho he is a member.

He doesn’t want to bothered to set up his own account DVC or Genie whatever on app. He signs in on mine when in parks for planning purposes.

Has his own WDW account, he has never signed into it, I manage his plans. I see his reasoning 110% not a fan of most of the changes myself. Begrudgingly, adapting to al these changes as only absolutely necessary

Not meant as a rhetorical question…

Factoring in the above, in order to have proof of DVC membership (for both of us) exactly what am I supposed to do at this point?

 

[Sandisw]

Late to the party. Ran into issues following instructions on member website to set up . Yes, we are blue

I don’t choose to set up Apple wallet

Have been DVC members for decades, the mr has never gone into website or interacted with MS even tho he is a member.

He doesn’t want to bothered to set up his own account DVC or Genie whatever on app. He signs in on mine when in parks for planning purposes.

Has his own WDW account, he has never signed into it, I manage his plans. I see his reasoning 110% not a fan of most of the changes myself. Begrudgingly, adapting to al these changes as only absolutely necessary

Not meant as a rhetorical question…

Factoring in the above, in order to have proof of DVC membership (for both of us) exactly what am I supposed to do at this point?

You have to each have your own DVC and MDE account…even if you continue to use just one.

Once each of you is set up, you have to set up Magic Mobile and add it to either Apple Wallet or Google Pay…there is no way around this at the moment and nothing has been shared yet that will be.

Once it is there, you click on the top right for Wallet…or details for Google Pay..and it will bring up the DVC affiliation and it should say DVC Y for those eligible and DVC ND for those not. Mistakes are there for grandfathered in members which is being worked on.

To set up DH account for DVC, you need club ID and activation code which you should be able to get via Chat.

 

[kilik64]

I find it incredible that Disney chooses to support people with iphones (23% of the market) with every new feature Apple offers, yet offers only the most basic functionality for Android users. I guess it's easier for their developers to develop for a defined platform and not have to ask the operating system if NFC is included in the phone's firmware, which, again, reinforces the low level of competency of Disney's IT staff.

US its more like 60%. Willing to bet Disney has data that shows them that a higher majority of their customers than that 60% use iOS.

 

[n2mm]

Late to the party. Ran into issues following instructions on member website to set up . Yes, we are blue

I don’t choose to set up Apple wallet

Have been DVC members for decades, the mr has never gone into website or interacted with MS even tho he is a member.

He doesn’t want to bothered to set up his own account DVC or Genie whatever on app. He signs in on mine when in parks for planning purposes.

Has his own WDW account, he has never signed into it, I manage his plans. I see his reasoning 110% not a fan of most of the changes myself. Begrudgingly, adapting to al these changes as only absolutely necessary

Not meant as a rhetorical question…

Factoring in the above, in order to have proof of DVC membership (for both of us) exactly what am I supposed to do at this point?

sorry you’re having issues. Sandisw is spot on. Took me less than 5 minutes to do this. As mentioned both of you need dvc accounts and both need MDE accounts. Same login and password can be used, I keep it simple for my husband. He does use his MDE app to check our schedule, but he’s never used his dvc account, except once when we both tried to get signed up for moonlight at the same time, all he had to do is tell me when the screen changed. Lol. I only had the issue of my affiliations not showing the first time and did the “fix”. (Login to your MDE account profile and take out both your phones numbers, save, close, go back in and put the phone numbers back in both places). Delete your first attempt card out of the wallet and do it again, through MM. once I got both mine and my husbands done, they are now in our wallet with both of us having each other’s cards in our wallet. (Probably because we share the same Apple account. I never set up my wallet to use a credit card or pay, so it works without having to do that.

 

[CarolynFH]

I find it incredible that Disney chooses to support people with iphones (23% of the market) with every new feature Apple offers, yet offers only the most basic functionality for Android users. I guess it's easier for their developers to develop for a defined platform and not have to ask the operating system if NFC is included in the phone's firmware, which, again, reinforces the low level of competency of Disney's IT staff.

I thought I read that there are multiple Android operating systems that make it more complicated to develop and roll out new functionality for Android devices. Is that true?

 

[KAT4DISNEY]

I find it incredible that Disney chooses to support people with iphones (23% of the market) with every new feature Apple offers, yet offers only the most basic functionality for Android users. I guess it's easier for their developers to develop for a defined platform and not have to ask the operating system if NFC is included in the phone's firmware, which, again, reinforces the low level of competency of Disney's IT staff.

US its more like 60%. Willing to bet Disney has data that shows them that a higher majority of their customers than that 60% use iOS.

Steve Jobs was on the Disney board (and his widow named to the board after his passing) and that was the time when they started doing things for the Apple phone/platform and were very slow to implement for Android. Even merchandise was heavily skewed towards Apple although slightly understandable as there were and still are far more Android models of phones but annoying for Android users. Anyway the concentration has long been on Apple instead of both. It's cost them sales within our family.

 

[kes601]

I thought I read that there are multiple Android operating systems that make it more complicated to develop and roll out new functionality for Android devices. Is that true?

It's more that there are several different versions out there (as in people don't upgrade their software versions as readily as iOS). It makes it more difficult to support. That said, MagicMobile supports Google Pay so should work on the majority of Android phones. It is true that they (Disney) develops for Apple first because it is just easier to do so and then adapts for Android.

 

[CarolynFH]

It's more that there are several different versions out there (as in people don't upgrade their software versions as readily as iOS). It makes it more difficult to support. That said, MagicMobile supports Google Pay so should work on the majority of Android phones. It is true that they (Disney) develops for Apple first because it is just easier to do so and then adapts for Android.

Thanks! I like to understand!

 

[Lorana]

I thought I read that there are multiple Android operating systems that make it more complicated to develop and roll out new functionality for Android devices. Is that true?

It's been a long time since I was directly testing on phone devices, mind you, but as someone who ran quality assurance and software engineering teams, I can tell you that Android was absolutely a nightmare to develop and test on. Multiple OS versions (as not everyone upgrades), but also customizations to those versions based on major vendors (ie, there are differences between the same version of android on Google vs Samsung vs LG etc), and the wide variation of hardware between phones ALSO affects certain features. It is much easier to develop and test on Apple, which is why you will still find some companies (not just Disney) who develop first for Apple (and some only release for Apple).