Mackenzie Click-Mickelson
Chugging along the path of life
- Joined
- Oct 23, 2015
You're welcomeThank you for your helpful information. Because DH and I have switched insurances in the past couple of years (retirement related) I'm just surprised they have never asked about the info before.
Honestly each insurance company is structured differently but I know the company I worked for New Business had a trigger (that's what we called it) for the health insurance card to be scanned into the system used for retainment of documents but other transactions and renewals at times would send a trigger as well.
So it's possible that AAA has internal rules regarding when a document is needed and when it is not. I know it would be nice information though to find out what caused the requirement just so you know for your peace of mind.