They do have a back up plan and they are working on it. Many people have been moved to other resorts or had reservations modified or changed. You just aren't happy with the pace of it. And I get that. I really do. But it's not correct to claim they have no plan. Try calling Florida Power right now. They have emergency plans also. It just doesn't, and can't, fix things immediately.
Hours on hold is what you get in an emergency. No one staffs for a crisis. You staff for regular use and in a crisis beg, borrow, and steal all the resources you can to do the best you can. But you aren't going to have the same efficiency as in a non-crisis. Again, try calling Florida Power and see if you will be put on hold for a while.
The Fort is a special case because, other than the Treehouses, it was most effected. It's also a special case because it is different than the resorts. If Pop was closed, you'd just move people to another room. But when you have a party of 10 in a trailer, you can't just shift them to one room at Pop or AoA. They need 3 rooms, and due to family units and what not, they probably need 3 rooms next to each other. That is different than someone shifting from a single at WL to a single at Contemporary.
Heck, even 6 in a cabin isn't going to a standard room somewhere else on property.
It's not funny. It's not good. But it is about what should have been expected. I'm sorry it's affecting you and if it was me, I'd be pretty irate also. But from a rational point of view, they are doing about what I expected. In fact, by moving people into 3 rooms without charge when possible, they are going above and beyond what I expected.
From their perspective, a $150 spot at FW was just turned into a $1000 night at a resort. And yes they seem to be willing to swallow that loss as much as practical. As a shareholder that doesn't really make me happy, but as a proponent of customer service, Disney is going above and beyond. I'm sorry it just hasn't trickled over to you yet and I really hope it does soon.