I was at Yachtsman Steakhouse last night and got to talk to a couple of cast members there about this thread. Let me see if I can put everything into perspective.
Yachtsman Steakhouse always boasted in being the best steak on property and in most cases, they had the bragging rights hands down.
About 2 years ago all was well. Then Chef Roger left to pursuit other interests outside of the state or Florida. Right around the same time, Chef Claus had some major medical problems. They moved Chef Richard from the line to the head chef position. They eventually got Chef Thad as the new Head Chef, and he immediately started to make some major changes. This is when the chateau-briand was removed from the menu. Around the same time the manager Jason Cha-Kim was promoted and a new manager, Arun Joshi was brought over from Artist Point.
Whenever a new chef comes in there is a time of adjustment. Usually the first thing to erupt is cook time. For some reason it takes a new chef time to adjust to the servers and the flow and usually for tow or three weeks the cook time goes out the window and what may seem like bad service is really a delay caused by the kitchen. This usually has a way of working itself out.
Well, while Chef Claus was still on medical leave, Chef Thad defected to Darden Restaurants and once again, YSH was without a head chef. They used many temporary chef's, pulled from other locations, until Chef Phillip was hired. Chef Phillip is a great guy, has the desire to get things back in order and get back to being the best steak on Disney property. But, his wife recently had their first baby, and he has been spending some time at home with his new family.
Chef Claus has recently returned, and all indications that as soon as Chef Phillip is back, the situation should be back normal.
I think all that had some issues at YSH, do have reason to complain, but now that we know the inside story, it is understandable. Although, there is never a good "excuse" for poor service and food, there seems to be a underlying reason why so much as happed at YSH in the last two years. Not to mention the cutbacks after 9/11, the few months when the galley and YSH shared their space, and the normal personal issues.
I do think that YSH will be able to get things back in order and everything should be back within the next few weeks.
Oh, you can call a minimum of 24 hours in advance and request the chateau-briand for two to be served.