We stayed at the Swan last week. I got a survey and filled it out, commenting on their new bus situation (which was a surprise to us). I got an email from the GM and I thought what he said about transportation was interesting:
"Thank you for providing your feedback in regards to the challenges you faced with our transportation system during your stay with us. Unfortunately, this was a last-minute change due to our contract running out with Disney and the choice not to renew. We would have readily communicated prior to your stay had this been a planned decision and apologize for the distress this caused your family. We know that theme park transportation is of utmost importance to our guests staying to go to the Walt Disney World theme parks, and worked hard to ensure that we could continue that service, even if in a new capacity."