disneyworld19
Mouseketeer
- Joined
- Apr 14, 2019
Great thank you that makes grocery delivery much easier!Yes there was a significant change a while back, You can see the info on the Business Center page
Delivery of Packages For Our Guests
Please note the Walt Disney World Swan and Dolphin accepts packages for our guests, however we are unable to accommodate any deliveries that require refrigeration of any kind.
Bottom of that same page you can click to open the PDF Package Shipping & Handling Information while most of it deals with shipping it also has the key bit of info (and change).
GROCERY DELIVERIES (Amazon, Instacart, Shipt, etc.):
Guests are encouraged to schedule grocery deliveries when they will be available to receive items from the delivery driver. When guests are not present to receive deliveries from the delivery driver, grocery items will be held at Bell Services until picked up or delivery is requested by the guest. Refrigeration iqs not provided. The Resort is not responsible for damaged or unusable perishable items.
When booking Swan Dolphin keep in mind "that you get what you pay for" - the view rooms, balconies, etc are options when booking, asking for a free upgrade doesn't generally work - but never hurts to try. But if you book a no-view room assume that's what you'll get. From my experience and reading others when you ask upon check-in they usually give you an option to upgrade.. but with a fee.
Email does not appear to be working well, your best bet is to download the Swan Dolphin Mobile App click on I'm on property then use the "Text Us!" option - as the text number may change I don't directly link to it.
We paid for resort view with balcony, and are hoping for a Boardwalk view side. We did send the text so fingers crossed!