fredandkell
I'd rather be cruising
- Joined
- Apr 4, 2013
So I don't typically use a travel agent just because I enjoy travel planning so much myself. We did use DU for our 9/23 cruise because we were lured in by the onboard credit.
Well, one thing I never thought of or anticipated was that the cruise would be totally changed from an Eastern to a Western. As soon as that happened they contacted me, and then called DCL on my behalf to inquire about changing to a different cruise next summer, and made everything happen behind the scenes to make that switch work.
I feel confident I was saved a couple hours waiting on the phone, and they worked to make sure we didn't lose money by switching the booking/cruise itinerary. It was even more awesome because my normal agent, Kristie, was at a training, so this was a substitute agent, Beth, who stepped in to cover her, and she was rockstar awesome even though I wasn't her original client.
So, long story short, I have been very pleased with Dreams Unlimited and would not hesitate to recommend them to anyone! We will def. book through them in the future should we take another Disney Cruise!
Well, one thing I never thought of or anticipated was that the cruise would be totally changed from an Eastern to a Western. As soon as that happened they contacted me, and then called DCL on my behalf to inquire about changing to a different cruise next summer, and made everything happen behind the scenes to make that switch work.
I feel confident I was saved a couple hours waiting on the phone, and they worked to make sure we didn't lose money by switching the booking/cruise itinerary. It was even more awesome because my normal agent, Kristie, was at a training, so this was a substitute agent, Beth, who stepped in to cover her, and she was rockstar awesome even though I wasn't her original client.
So, long story short, I have been very pleased with Dreams Unlimited and would not hesitate to recommend them to anyone! We will def. book through them in the future should we take another Disney Cruise!