I think we've been extremely lucky. We've flown Spirit 3 times in the last year and had no issues other than a short delay that got us to our destination about 1/2 hour late. We only needed one checked suitcase for our trips plus personal items (free) and we paid for cheap seats together in the back. We love the prices so keep flying with them. Although I will agree the staff isn't the most personable group I've ever met. The only 2 Spirit employees I've ever seen go out of there way was to help an older lady with visual impairment. The desk agent and the attendant on board were wonderful to her. Other than those 2, I've never seen Spirit employees particularly care to interact with the people flying with them. But for us, it's a 2 hour flight so if they ignore us, fine, I know what I've saved.