RedSox68
Retired 2021 -- All the Time to Travel Now!
- Joined
- Mar 16, 2009
So I am thisclose to cancelling with RCCL. This is our first cruise with them and so far they have messed with my reservation twice -- changing room and location in error, and then messing up our account and what we paid.
Now I received an email that they are changing us from Empress of the Seas next year to Cuba to Majesty of the Seas. We received this email 10 days ago and I was told last Friday that all the reservations would be finished and open to view this morning -- at 8 a.m. So I started calling at 8 a.m. because my reservation was still locked on line to view! When I called all the way until 9 a.m., I kept getting message that the offices were closed.
To make a VERY long story short -- after two 35-minute phone calls and being passed to there different departments -- NO ONE seemed to know why my reservation info had not been changed to the new ship and why nothing was completed. Oh and the phone number they had given me to call last week had been changed over the weekend!
I was promised I would know my room assignment and location by Noon, and here it is 1:38 p.m. My concern -- number one I can't sail in a forward room because I get seasick; secondly, I spent three months calling inventory control at RCCL every week for three months to try and get a triple with a pullman instead of a berth. FINALLY in September one opened up and I was beyond thrilled that all three of us would have beds on the floor. Now who knows where they're going to stick us and probably back into the tiny cubicle we had in the first place!
Are they always this confused and elusive with customer service and answers?
Now I received an email that they are changing us from Empress of the Seas next year to Cuba to Majesty of the Seas. We received this email 10 days ago and I was told last Friday that all the reservations would be finished and open to view this morning -- at 8 a.m. So I started calling at 8 a.m. because my reservation was still locked on line to view! When I called all the way until 9 a.m., I kept getting message that the offices were closed.
To make a VERY long story short -- after two 35-minute phone calls and being passed to there different departments -- NO ONE seemed to know why my reservation info had not been changed to the new ship and why nothing was completed. Oh and the phone number they had given me to call last week had been changed over the weekend!
I was promised I would know my room assignment and location by Noon, and here it is 1:38 p.m. My concern -- number one I can't sail in a forward room because I get seasick; secondly, I spent three months calling inventory control at RCCL every week for three months to try and get a triple with a pullman instead of a berth. FINALLY in September one opened up and I was beyond thrilled that all three of us would have beds on the floor. Now who knows where they're going to stick us and probably back into the tiny cubicle we had in the first place!
Are they always this confused and elusive with customer service and answers?