knewton64
- May the luck of the Irish always be with you -
- Joined
- Aug 20, 2008
Originally Posted by o0quirkygirl0o
"Update added by user 20 hours ago
I received a phone call from Joan Martin at Disney Customer Relations. She was very gracious and understanding. Ms. Martin offered to make us reservations at our favorite restaurant at Hollywood Studios and offered my family tickets to go to the Magic Kingdom again and set up meet and greets personally for Cinderella. I am happy with Disney's response and glad that they were willing to listen. I sincerely hope that changes are made so that other families don't have to experience the same frustrations."
http://www.pissedconsumer.com/review...306478339.html
Also, on her other DIS boards profile, her birthday is listed as April 10th. I don't know about you, but March 3rd is not the same day as April 10th.
I know that sometimes people celebrate a few days off of the actual day due to time constraints, but really? You don't get to be pissy that nobody wished you a happy birthday when your birthday is still over a month away.
becuz......
(some examples from my past travels at a Disney Park or Disney Cruise):
1) DCL Jan 2012 - I too was offered a private Meet & Greet w/Cindy while I was dining at Palo.
2) March 2010 @ DL - I was given numerous FP's while I stayed at GCH
All of the above didn't happen cuz I was upset, etc. It was done openly by the CM's.
ANYWHO -
Yes, I also agree per the above post- I bet she will come screaming that she didn't "get" (NOTE SENSE OF ENTITLEMENT) a private tour of the castle.....
** Just sayin' **
and all the other things this so called "Joan" @ WDW Customer Relations was offering??
NOTHING that would make me wanna blog about it as I highly doubt this "Joan" even exists FYI.
Overall, I don't feel the OP is being truthfull in this "conflict resolution" and I feel very sorry for her children that they get to witness this overall kind of a behavior from an adult.
Moreover, if one doesn't do any basic research on where they are traveling to, the end result is that their vacation will normally not live up to their expectations as the destination's level of Customer Service is not 100% necessarily relevant -
it's more IMHO of 1) "DO YOU KNOW WHERE YOU ARE GOING?, 2) DO YOU KNOW WHAT YOU ARE DOING WHILE THERE? 3) DO YOU KNOW WHAT TO EXPECT WHILE YOU ARE THERE??"
and from there, you will then typically see the level of customer service fall in its natural course of daily actions.
BUT -
Clearly, the OP's answers to the above 3 highlighted simpleton questions is a resounding NO.
And for this, the CM's are "expected' to bend over backwards for her in the so called 'Conflict resolution Department'??
WOW.
T.T.F.N.
& Cheers Y'all
"Update added by user 20 hours ago
I received a phone call from Joan Martin at Disney Customer Relations. She was very gracious and understanding. Ms. Martin offered to make us reservations at our favorite restaurant at Hollywood Studios and offered my family tickets to go to the Magic Kingdom again and set up meet and greets personally for Cinderella. I am happy with Disney's response and glad that they were willing to listen. I sincerely hope that changes are made so that other families don't have to experience the same frustrations."
http://www.pissedconsumer.com/review...306478339.html
Also, on her other DIS boards profile, her birthday is listed as April 10th. I don't know about you, but March 3rd is not the same day as April 10th.
I know that sometimes people celebrate a few days off of the actual day due to time constraints, but really? You don't get to be pissy that nobody wished you a happy birthday when your birthday is still over a month away.
becuz......
(some examples from my past travels at a Disney Park or Disney Cruise):
1) DCL Jan 2012 - I too was offered a private Meet & Greet w/Cindy while I was dining at Palo.
2) March 2010 @ DL - I was given numerous FP's while I stayed at GCH
All of the above didn't happen cuz I was upset, etc. It was done openly by the CM's.
ANYWHO -
Yes, I also agree per the above post- I bet she will come screaming that she didn't "get" (NOTE SENSE OF ENTITLEMENT) a private tour of the castle.....
** Just sayin' **
and all the other things this so called "Joan" @ WDW Customer Relations was offering??
NOTHING that would make me wanna blog about it as I highly doubt this "Joan" even exists FYI.
Overall, I don't feel the OP is being truthfull in this "conflict resolution" and I feel very sorry for her children that they get to witness this overall kind of a behavior from an adult.
Moreover, if one doesn't do any basic research on where they are traveling to, the end result is that their vacation will normally not live up to their expectations as the destination's level of Customer Service is not 100% necessarily relevant -
it's more IMHO of 1) "DO YOU KNOW WHERE YOU ARE GOING?, 2) DO YOU KNOW WHAT YOU ARE DOING WHILE THERE? 3) DO YOU KNOW WHAT TO EXPECT WHILE YOU ARE THERE??"
and from there, you will then typically see the level of customer service fall in its natural course of daily actions.
BUT -
Clearly, the OP's answers to the above 3 highlighted simpleton questions is a resounding NO.
And for this, the CM's are "expected' to bend over backwards for her in the so called 'Conflict resolution Department'??
WOW.
T.T.F.N.
& Cheers Y'all
because that is one less moron to potentially deal with on our next trip.
