Hi! We did not stay at one of their homes. However, we had made a reservation, and I was not impressed. Half of the time we could not get through because the phones were not working, and then when we finally made the reservation, we had to wait and wait and wait for the e-mail confirmation that was supposed to come in 10 min. After many phone calls over two weeks, it finally came. Everything just seemed very unorganized--Needless to say, I got the heebie-jeebies & cancelled.