eyeheartgoofy
DIS Veteran
- Joined
- Sep 6, 2006
I'm irritated right now. I think I was just lied to by a rathy grumpy MS representative.
I called to book a somewhat complicated reservation that involved switching a Friday night on points to a Friday night on cash. I was planning to use the freed up points to book a separate points and cash stay.
So, I first inquired about availability for the new reservation I wanted to make for later this summer - was told it was available and I could pay cash for the first night. Great. Then, the MS rep proceeded to tell me that I didn't have enough points for the reservation anyway, so she couldn't book it. I then explained to her that I would like to switch a Fri night point reservation next April to a cash night. MS rep said, "no, you can't do that there are no cash rooms available in April." I asked if she was sure. She said yes - no cash nights available. I then asked if she had any idea if they would be freeing up any cash nights sometime in the future - she told me no that it was full and they had no cash nights. So, I thanked her and hung up.
Then, I dialed right back and spoke to a different MS rep. I asked first about switching the Fri night April point to a cash night - she looked it up and *BINGO* Why yes, they have cash availability. It took 13 minutes, but she kindly completed my entire reservation request. I thanked her and hung up.
Yes, I know a cash night could have opened up in the 2 minutes it took me to redial the phone to MS. BUT - the first MS rep copped an attitude with me the minute she found out what I wanted to accomplish. I just had a feeling she was flat out being rude and not looking up availability. I'm so glad I called back and didn't take her word.
So, now I have 7 nights in a 1 bedroom at VWL next spring and 6 nights in a 1 bedroom at OKW this summer! Yeah!
I called to book a somewhat complicated reservation that involved switching a Friday night on points to a Friday night on cash. I was planning to use the freed up points to book a separate points and cash stay.
So, I first inquired about availability for the new reservation I wanted to make for later this summer - was told it was available and I could pay cash for the first night. Great. Then, the MS rep proceeded to tell me that I didn't have enough points for the reservation anyway, so she couldn't book it. I then explained to her that I would like to switch a Fri night point reservation next April to a cash night. MS rep said, "no, you can't do that there are no cash rooms available in April." I asked if she was sure. She said yes - no cash nights available. I then asked if she had any idea if they would be freeing up any cash nights sometime in the future - she told me no that it was full and they had no cash nights. So, I thanked her and hung up.
Then, I dialed right back and spoke to a different MS rep. I asked first about switching the Fri night April point to a cash night - she looked it up and *BINGO* Why yes, they have cash availability. It took 13 minutes, but she kindly completed my entire reservation request. I thanked her and hung up.
Yes, I know a cash night could have opened up in the 2 minutes it took me to redial the phone to MS. BUT - the first MS rep copped an attitude with me the minute she found out what I wanted to accomplish. I just had a feeling she was flat out being rude and not looking up availability. I'm so glad I called back and didn't take her word.
So, now I have 7 nights in a 1 bedroom at VWL next spring and 6 nights in a 1 bedroom at OKW this summer! Yeah!
Looovvvve it!
