They gave me a refund of the unused rooms to be credited with in 7-10 days and 2 days ticket credit on my MDE account good for two years. ..
I had an issue of the disney giftcard they sent me for declining mousekeeping. When i tried to use it it said account closed... i have not sat on hold to fix it yet.
I wish! We arrived at Disney on March 11th and were supposed to stay until the 21st but ended up checking out on the 17th to get back home. While at the resort (we were at Beach Club) we were first told to arrange a refund at the front desk. The front desk told us they didn't yet know the procedure so to check in later. We then got a notice from management to call Disney directly for a refund. We checked at the front desk to try and alter our check-out date on our file but they said they couldn't change anything in their system until we were ready to completely vacate the room so to stop at the desk as we were leaving the hotel on the 17th and then call disney directly when we got home. We vacated our room at 2:45am on the 17th as we had a very early flight home. The person working the front desk hadn't been given any instructions on how to handle early check-outs so she just wrote our name and room number on a notepad for the day crew to handle. When we got home I called the number provided to me by the Beach club manager. They said I needed to talk to the Billing department directly but our file was showing that we were still in our room at the Beach Club and had not yet checked out! We called the resort number to try and get that sorted out but, of course, that number is more of a central warehouse and not a direct line to the resort and they told us they couldn't help at all. We found a fax number for Beach Club and faxed them to update our file to reflect the correct check out date but who knows if that got through! In the meantime, I called Billing, only to hear an automated message that their offices are closed due to covid-19 and to email instead and someone will get back to me.... eventually? I'm now on day 6 of waiting for a response to my email and am not feeling overly optimistic that I'll ever see a refund for the 4 hotel days I didn't use! I keep hoping that they're just backed up but, with no communication from Disney and no way to get through to the appropriate department, it feels like pretty lousy customer service.Anyone who had to shorten their trips in March see a refund yet. We're not yet past 10 days, but close.
I wish!
Still waiting alsoAnyone who had to shorten their trips in March see a refund yet. We're not yet past 10 days, but close.
Hi, we finally got a reply to our message. WDW will refund us or last day at the resort. They said they can’t “extend our tickets” - we have 3 days left and we can’t go before the end of the year. (We we’re going to stay off-site after our on-site stay) this is what they said but I am unsure how to answer because I don’t know what it means. Does anyone know? “Regrettably, we are unable to extend your unused tickets, however, we are happy to offer complimentary tickets for the unused days.” Thank you.
That is what I thought too...if it amounts to the same thing, then how does it impact me? I guess I’ll ask for clarification and see what they say. I was just wondering if that meant something to anyone. I’ll let you know how it turns out! Thank you.That's oddly worded. I'm presuming they just can't alter the original tickets and instead are issuing you new tickets? The word "regrettably" makes it sounds like they are declining to help in regard to the tickets, but the last part makes it sound like they are just issuing comps which is essentially the same thing?
So, overall, I'm happy with this resolution. I would have appreciated better and faster communication but I can understand that in these unprecedented times they were likely doing the best they could. Fingers crossed the rest of you still waiting to hear back get satisfying results as well!
SO relieved. I'm one of those people whose income has been affected by all the covid-19 closures so this money will go a long way towards helping to cover those losses. This is the only time I've been grateful for Disney's super high costs, which made for quite a nice refund amountThat sounds great! I'm hoping for just my 1 day, I'm sure you are very relieved with 4 days!