We just got back from a week at the Wilderness Lodge villas. It was our first DVC stay & we were in a 1 bedroom on the 5th floor (room 5524). It was wonderful to have the vaulted ceilings & our own washer and dryer 
We did have two problems. The first was the pin for the security bolt had been torn off. We didn't notice it until 10 on our first night when we went to lock up. We called & let them know we couldn't wait until morning because were afraid our Autistic son (4) would let himself out. They came up right away & tried to fix it. He got a new pin attached, but I hope no one gets hurt from the screws sticking out (the wood underneath was broken off and really needed to be replaced)
Our second problem was on trash & towel day. We took out the trash even though we knew it was our day, so all we left was a couple towels. The housekeeping took care of the towels, but helped themselves to some things in our fridge. Nothing major, but we felt kind of violated not knowing if any of the rest of our things had been gone through. We mentioned it at the front desk ... just to let them know what had happened. We were quite surprised to find a big basket of snacks (with a note) in our room the next day. It was a wonderful gesture to let us know that they felt bad
Had some magical moments too & really enjoyed our stay there They let our 4 year old son help check us in and we even saw otters & an alligator over at the dock
We did have two problems. The first was the pin for the security bolt had been torn off. We didn't notice it until 10 on our first night when we went to lock up. We called & let them know we couldn't wait until morning because were afraid our Autistic son (4) would let himself out. They came up right away & tried to fix it. He got a new pin attached, but I hope no one gets hurt from the screws sticking out (the wood underneath was broken off and really needed to be replaced)
Our second problem was on trash & towel day. We took out the trash even though we knew it was our day, so all we left was a couple towels. The housekeeping took care of the towels, but helped themselves to some things in our fridge. Nothing major, but we felt kind of violated not knowing if any of the rest of our things had been gone through. We mentioned it at the front desk ... just to let them know what had happened. We were quite surprised to find a big basket of snacks (with a note) in our room the next day. It was a wonderful gesture to let us know that they felt bad
Had some magical moments too & really enjoyed our stay there They let our 4 year old son help check us in and we even saw otters & an alligator over at the dock
We had the ceilings fan lightly blowing each night. Wonderful for sleeping 
I am glad that management took your complaint seriously, but it makes me wonder why it happened in the first place.
