Another COOL thing about 'em. Is there website. Its great for wheen you need to pick someone up from the airport
It has a feature with the just like the channel with the planes location and altitude and speed- except IT WORKS FOR ANY FLIGHT- ANY airline. So when you call America west or someone else who routinely lies about their planes status, you can go to the jetblue site and see EXACTLY when the plane left, where it is currently, and when will it land. ANd the times are REAL not the lies you frequently get by checking on the phone.
Sorry- totally unrelated to their servie, but i couldnt help but share.