...VERY late (about 11:40PM) and were scheduled to RE-check in the next morning [into concierge]. A few days earlier, I had spoken to Don in concierge requesting to just check into a concierge room when we arrived, so that we wouldn't have to switch rooms, which he agreed to [Don was EXTREMELY accomodating, and helpful in every way possible!] Well, there was a glitch in their system, because, when we went to the registration desk [after waiting on line for about 10 minutes!] we were told to go BACK outside by the "Valet" and they'd have our paperwork and keys THERE. However, when we went back outside, the young lady there told us to go INSIDE, and that she DIDN'T have any of our paperwork or keys!! I explained that I had talked to Don in concierge 2 days prior, and suddenly I was taken care of. So, I don't think it was really a fault of any particular CM, but, rather, a misunderstanding, which was aggravated by the fact that we'd had a LONG day [a 2-hour drive to Atlantic City, NJ, followed by a 2 hour wait at ACY airport] and we were bushed!
We actually had TWO rooms - one, while staying concierge, and another for the rest of our stay (we had the 2nd room, because we originally were scheduled to check into Ft W cabins on Tuesday, but we cancelled those and decided to stay at AKL for the remainder of our trip!) Our first room was #5421, which was only 5 or 6 rooms from the lobby[to the right], overlooking Arusha Rock. The other room was #5381, which was to the left of the lobby; it was almost ALL THE WAY at the end of the hall (Whew, what a walk after a day at a park!) but it was a deluxe savannah view room, and the views for BOTH rooms were amazing!!
Finally, the buses were GREAT! We never waited more than about 10 minutes for any bus. The only time we had a problem was when we were very late for our ressies to Le Cellier, we boarded the "Epcot" bus, but it headed for AK FIRST, which caught all of the Epcot-bound guests off-guard!