how to book on line

[Dug720]

Thanks for sharing. I just called Disney again and was told that since "my" linking did not happen until today, it would be tomorrow before I could see the 2020 cruises. Oh well....

So could you not have booked on the phone with them while you had them??

 

[mcd2745]

I had the same issue, called and had my castaway club membership linked, now shows gold but I still cannot see beyond Jan 2020.

Same here.

 

[Stevee1982]

I had the same issue, called and had my castaway club membership linked, now shows gold but I still cannot see beyond Jan 2020. Can you? Did linking correct the problem for you?

My Gold status shows up on the castaway club page, however, I cannot see the 2020 cruise on the DCL page. I have tried to clear cookies, use different browsers etc... nothing has worked. I called twice (once I actually put a hold on a room for 2/21/20 from NOLA). It's no big deal. The prices are actually insane anyway. Just a bit frustrating.

 

[fitnessmouse]

I am Gold and because I use my Maiden Name for cruising, my CC number was not linked this morning, so I had to call.

After a 50 minute wait on hold, I booked and fixed the link for my CC membership.

If you don’t see the new dates, then it’s not linked or updated.

I was kicking myself because I notice the prompt on Monday to check your status ahead of time and call if you needed help. Well, I saw that my CC Membership was not coming up but I did not call yesterday. I wish I did!

I Did call the day before my booking window opened, to correctly link my CC status. IT guy said he fixed it for me, but I still had problems yesterday, booking online. Tried everything, clearing cache and cookies, different browsers, even made a new account for DH, who's never had an account before, recognised him as being gold, and still couldn't see the new itineraries online.
Finally switched to a different device, (another ipad) and somehow got it to work. Took me over an hour to see what I needed to see when it shouldn't have been so difficult

 

[fitnessmouse]

So could you not have booked on the phone with them while you had them??

probably not, as the guy who fixed my account was from a different department (as in website issues department vs booking department)