As non-DVC people, we thought it was great service, the included luggage is great, and the price is on par with other services. There was a lit of a wait for the shuttle to come though once we go off the plane. We waited ~30 minutes. But the staff was super friendly.
We took Charley's Taxi another time, and we liked that more. The taxi was waiting for us, there was plenty room for luggage, and it is a taxi for your whole party, so no waiting for other parties to arrive. Cost a little more, but we felt it was worth it.