We stayed there two weeks ago through Sky Auction. Other than being kind of far for a Universal trip, no real complaints. It was clean and comfortable and quiet. The kitchen was small with a weird layout that made it hard to reach the glasses and plates, and no storage for food other than in the fridge, but nothing I couldn’t work with for a week. The pool towels had to be checked out from the tiki stand and returned by 10:30pm the same day, but that was likewise a minor quibble.
No hard sell when checking in. I just told the clerk that we don’t qualify because I was traveling with my brother for our kids to have a cousin trip, and our respective partners were at home. That was it.
I really liked that we had bracelets with little key cards built into them because no one lost or forgot them when going to the pool. One warning: kids under 10 are given plain bracelets that show they are staying at the resort, but the bands lack the key card so they can’t open the doors or pool gates. Probably a good safety feature, but a bit annoying for our 8 and 9-year-olds.
I’m happy to answer any questions.